The Harmony AI service desk resolving an employee request in SlackAI-Native ITSM

Resolve employee requests autonomously and keep IT assets accurate - one agentic platform for the whole service lifecycle.

Resolve
AI Service Desk AgentAI Agents Out-Of-The-BoxAI Agent BuilderKnowledge Base Generation
Manage
Asset ManagementApplication ManagementEmployee ManagementGovernance & PoliciesIntegrations
BlogDocumentationAPI ReferenceChangelog
About UsTrust CenterCareersNewsroom
Book a demo

Ready to Build your Agentic ESM?

Product

  • AI Service Desk Agent
  • AI Agent Builder
  • Knowledge Base Generation
  • AI-Native ITSM
  • Asset Management
  • Application Management
  • Employee Management
  • Governance & Policies

AI Agents

  • Application Access Request
  • MFA Reset
  • Employee Onboarding
  • Employee Offboarding
  • Software Compliance Report
  • PTO Requests
  • Explore all

Resources

  • Blog
  • Insights
  • Documentation
  • Status Page
  • API Reference
  • Changelog

Company

  • About Us
  • Careers
  • Trust Center
  • Privacy Policy
  • Terms of Use
  • Cookies Notice
© 2026 Harmony
Privacy PolicyTerms of UseCookies NoticeTrust Center
Status
Privacy PolicyTerms of UseCookies NoticeTrust Center
Status
© 2026 Harmony

Integrations

Connect the tools you already use, no extra setup required.

Custom AppSend real-time data and event notifications to any external system via configurable webhooks.
Book a demo
ADP

Sync ADP HR events to trigger automated employee lifecycle and IT provisioning.

HRIS
Active Directory

Sync Active Directory users and automate access provisioning across your network.

SSO / Identity
Addigy

Automate Apple fleet management and enforce device compliance with Addigy.

MDM
Adobe

Manage Adobe Creative Cloud licenses and automate seat provisioning.

SaaS Application
App Store Connect

Apple App Store Connect team members and roles

Software Management
Apple Business Manager

Automate Apple device enrollment and zero-touch deployment workflows.

MDM
Asana

Sync Asana tasks and automate project access management across workflows.

SaaS Application
Atlassian

Unify Atlassian ticketing and knowledge with autonomous resolution workflows.

SaaS Application
Autodesk

Industry-leading design and engineering software that helps teams create, simulate, and manage 2D and 3D models for architecture, manufacturing, and construction projects.

Software Management
Avoma

Capture meeting insights automatically and sync action items into workflows.

AI
BMC Helix

Automate ticket routing and IT operations with AI-powered BMC Helix workflows.

ITSM
BambooHR

Automate onboarding and offboarding with BambooHR-driven IT provisioning.

HRIS
Bitbucket

Manage Bitbucket repository access and automate developer workflows.

SaaS Application
Bitwarden

Open-source password manager that helps users securely store, organize, and share passwords and sensitive credentials across devices and teams.

Software Management
Box

Leverage Box content to power AI responses and automate file-based workflows.

SaaS Application
Ceridian Dayforce

Sync Dayforce HCM data to automate employee lifecycle and payroll-driven IT workflows.

HRIS
ChatGPT

Track ChatGPT usage, manage access, and automate license provisioning.

AI
Cisco Meraki

Automate network access management and monitor Cisco Meraki infrastructure.

IT Asset Management
Claude

Track Claude usage, manage access, and automate license provisioning.

AI
Cloudflare

Global network platform that protects and accelerates websites, APIs, and internet applications through security, performance, and reliability services.

Software Management
Confluence

Connect Confluence knowledge to power context-aware AI ticket resolution.

Knowledge Base
Coralogix

Cloud-native observability platform that helps teams analyze logs, metrics, and traces to monitor application performance and troubleshoot issues in real time.

Software Management
Cornerstone OnDemand

Automate learning assignments and sync training records across HR workflows.

HRIS
CrowdStrike

Automate threat response and endpoint security management with CrowdStrike Falcon.

Security
Cursor

Track Cursor usage, manage developer access, and automate license provisioning.

AI
DocuSign

Automate document signing workflows and manage DocuSign access securely.

SaaS Application
Dots

Automate IT asset tracking, assignment, and end-of-life device workflows with Dots.

IT Asset Management
Factorial

Automate HR-driven IT provisioning and employee lifecycle with Factorial.

HRIS
Figma

Automate Figma workspace provisioning and manage design team access.

SaaS Application
Firstbase

Automate equipment procurement and retrieval workflows for remote employees.

IT Asset Management
Fleet

Automate device inventory tracking and IT asset management with Fleet.

MDM
Freshservice

Integrate Freshservice tickets and automate IT service workflows with AI.

ITSM
Gemini

Google's multimodal AI assistant that helps users generate text, analyze images, write code, and answer complex questions across devices.

Software Management
GitHub

Manage GitHub repository access and automate developer onboarding.

SaaS Application
Google Play Console

Developer portal for managing, publishing, and monitoring Android apps on the Google Play Store.

Software Management
Google Workspace

Securely manage Google Workspace users and automate access provisioning.

SSO / Identity
Greenhouse

Sync Greenhouse hires to trigger automated onboarding and IT provisioning.

HRIS
Halo ITSM

Automate ticketing, asset management, and service workflows with Halo ITSM.

ITSM
Help Scout

Route Help Scout tickets intelligently and automate customer support workflows.

SaaS Application
Hexnode

Automate cross-platform device compliance and endpoint management with Hexnode.

MDM
HiBob

Automate IT provisioning and org workflows with Bob-driven HR events.

HRIS
Infinipoint

Device-based identity security platform that verifies device compliance and health before granting users access to applications and resources.

Security
Intercom

Route Intercom conversations intelligently and automate support workflows.

SaaS Application
Ironclad

Sync Ironclad contracts and automate legal operations across workflows.

SaaS Application
Iru (formerly Kandji)

Automate zero-touch Apple deployment with compliance and security enforcement.

MDM
Jamf Pro

Automate Apple device deployment and manage macOS, iOS, and iPadOS fleets.

MDM
Jenkins

Automate CI/CD access management and monitor Jenkins build pipelines.

SaaS Application
JetBrains

Manage JetBrains IDE licenses and automate developer access provisioning.

SaaS Application
Jira

Sync Jira issues and automate resolution workflows with autonomous AI.

ITSM
Jira Service Management

Automate request, incident, and change workflows with Jira Service Management.

ITSM
JumpCloud (IdP)

JumpCloud identity provider for SSO applications and user management

SSO / Identity
JumpCloud (MDM)

Centralize identity and automate cross-platform user lifecycle with JumpCloud.

MDM
Juniper Mist

Automate network access management and monitor Juniper Mist infrastructure.

IT Asset Management
Looker

Automate Looker access provisioning and manage BI license usage.

SaaS Application
Manage Engine SDP

Unify IT operations and automate service desk workflows with ManageEngine SDP.

ITSM
ManageEngine MDM

Automate mobile device enrollment and compliance with ManageEngine MDM.

MDM
Mesh Payments

Automate travel and expense workflows and manage Mesh Payments access.

SaaS Application
Microsoft 365

Manage Microsoft 365 licenses and automate access provisioning across apps.

SaaS Application
Microsoft Copilot

Track Copilot usage, manage access, and automate license provisioning.

SaaS Application
Microsoft Defender for Endpoint

Automate threat response and endpoint security operations with Microsoft Defender.

Security
Microsoft Entra ID

Sync Entra ID users and automate Microsoft 365 access management.

SSO / Identity
Microsoft Intune

Automate endpoint compliance and cross-platform device lifecycle with Intune.

MDM
Microsoft Teams

Get real-time alerts, execute commands, and automate IT workflows in Teams.

Collaboration
Miro

Online collaborative whiteboard platform that lets teams brainstorm, plan, and visualize ideas together in real time.

SaaS Application
Monday

Streamline project workflows and automate task management with Monday.com.

SaaS Application
Namely

Automate HR-driven IT provisioning and employee lifecycle with Namely.

HRIS
Navan

Automate travel approvals and manage expense access with Navan.

SaaS Application
NetSuite

Sync NetSuite contracts, vendor details, and spend data across workflows.

SaaS Application
New Relic

Automate observability access and monitor application performance with New Relic.

SaaS Application
NinjaOne

Automate endpoint monitoring, patching, and remote IT operations with NinjaOne.

MDM
Notion

Connect Notion workspaces to enable AI-powered documentation search and workflows.

Knowledge Base
Okta

Discover apps, track license usage, and automate user lifecycle with Okta.

SSO / Identity
On-Premises Proxy

Securely bridge internal network resources to Harmony cloud workflows.

SaaS Application
PagerDuty

On-call scheduling and incident response platform

ITSM
Palo Alto Cortex

Automate threat detection and security operations with Palo Alto Cortex.

Security
Qualys

Automate vulnerability management and compliance monitoring with Qualys.

Security
Rippling

Streamline identity, HR, and IT workflows across your organization with Rippling.

HRIS
SAP SuccessFactors

Sync SuccessFactors HR events to automate employee lifecycle workflows.

HRIS
Sage HR

Automate SMB HR workflows and IT provisioning with Sage HR data.

HRIS
Salesforce

Manage Salesforce access and automate CRM-driven provisioning workflows.

SaaS Application
SentinelOne

Automate endpoint protection and AI-driven threat detection with SentinelOne.

Security
ServiceNow

Integrate ServiceNow tickets and automate IT service management workflows.

ITSM
Shapes

Automate HR data management and employee lifecycle workflows with Shapes.

HRIS
SharePoint

Leverage SharePoint content to power AI responses and document workflows.

Knowledge Base
Siit

Automate IT service requests and ticket workflows with Siit.

ITSM
Simpplr

Power AI responses with Simpplr intranet and employee experience insights.

Knowledge Base
Slack

Get real-time alerts, execute commands, and automate IT workflows in Slack.

Collaboration
SolarWinds

Augment SolarWinds Service Desk with cognitive automation for faster resolution.

ITSM
SysAid

Automate ticket routing and IT service workflows with AI-powered SysAid.

ITSM
Tableau

Data visualization platform that helps users explore, analyze, and share interactive dashboards and business intelligence reports.

Software Management
Tequipy

Tequipy IT asset management platform

Asset Management
TestRail

Automate QA test tracking and manage TestRail access across workflows.

SaaS Application
Torii

Optimize SaaS spend and automate license management with Torii.

Software Management
Torq

Security hyperautomation platform that empowers teams to build and run enterprise-grade workflows for threat response and security operations without writing code.

Security
UKG Pro

Streamline enterprise HR and payroll with UKG Pro-driven IT provisioning.

HRIS
Workday

Sync Workday HR events to trigger intelligent IT provisioning workflows.

HRIS
Workvivo

Power AI responses with Workvivo employee communication and engagement content.

Knowledge Base
Workwize

Automate device procurement and asset management workflows with Workwize.

IT Asset Management
Zendesk

Bridge Zendesk with Harmony AI for intelligent ticket routing and resolution.

ITSM
ZipHQ

Automate procurement intake, vendor evaluation, and approval workflows with Zip.

Software Management
Zoho People

Zoho People is an HR management system covering employee records, time tracking, leave management, and performance management. Connecting Zoho People to Harmony automates HR-driven IT processes and employee lifecycle workflows.

HRIS
Zoom

Track Zoom license usage, optimize costs, and automate access management.

SaaS Application
Zylo

Optimize SaaS spend and automate license management with Zylo.

Software Management