Integration Directory
SaaS Application

Figma

Figma is a cloud-based collaborative design tool used by teams to create, prototype, and share UI/UX designs in real time. Integrating Figma with Harmony brings design assets and project activity into your IT service management workflows, giving IT teams full visibility into design-related requests and incidents. This connection streamlines communication between design and IT operations, reducing resolution times and keeping projects on track.

Capabilities

  • Design Request Tracking: Automatically create and manage IT service tickets from Figma project activity and design change requests.
  • Incident Correlation: Link Figma file errors or access issues to Harmony incidents for faster diagnosis and resolution.
  • Asset Visibility: Surface Figma project metadata and team activity within Harmony to give IT teams context when handling design-related support cases.

What Harmony does with Figma

Figma bills by the seat, and the difference between an editor and a viewer is real money. Connecting Figma gives Harmony the user list and sign-in activity through the SCIM and Activity Logs APIs, so IT can see who holds an editor seat, who has gone quiet, and where the licence spend is actually going.

Data synced

  • Figma users and their seat type, such as editor or viewer
  • License assignment across the organization
  • Sign-in and activity history from the activity logs
  • Account status, for spotting seats that are no longer used

Actions available

  • Bring Figma users and seat types into the Harmony application inventory
  • Track license assignment for cost and renewal decisions
  • Surface editor seats with no recent activity

Real-world use cases

Expensive seats sitting idle: Before renewal, IT lists editor seats with no activity for 60 days and takes that list to the design lead.

Who is paying for what: Finance asks what Figma actually costs per team. The seat breakdown is in Harmony rather than a vendor export.

Leaver with a live seat: An offboarding review surfaces a departed employee still holding an editor seat, so it gets reclaimed.

FAQ

Figma is the collaborative design tool where product and design teams work, and its editor seats are among the most expensive per head that IT pays for. Figma bills by the seat, and the difference between an editor and a viewer is real money.