Insights onThe Future of IT

All AI Service Desk IT Automation ESM Strategy Asset & SaaS Management HR Service Management

Split illustration contrasting an unconstrained AI agent causing an IT incident with a constrained agent passing scope, eligibility and human approval checks

Sep 22, 2026 | Menni Alashvili

What an AI Agent in Your IT Stack Should Never Be Able to Do

The architecture behind an AI agent that can reset passwords and change group membership: what it can touch, what stops it, and what it writes down. Not the pitch.

Your Knowledge Base Is the Problem, Not the AI

Sep 15, 2026 | Ran Ribenzaft

AI Service Desk

HR Service Management: Why Every IT Help Desk Ends Up Running an HR Desk

Sep 12, 2026 | Ran Ribenzaft

HR Service ManagementESM Strategy

Nobody Wants to Browse Your Catalog

Aug 4, 2026 | Ran Ribenzaft

AI Service DeskESM Strategy

Split pixel-art illustration contrasting an overwhelmed traditional IT desk buried in paperwork with a Harmony-powered team resolving requests autonomously through AI

Building Harmony: Why We're Betting the Next Decade on AI-Native Enterprise Service Management

Jul 28, 2026 | Nitzan Shapira

ESM Strategy

Build vs Buy for AI in IT: The Fifth Stage

Jul 27, 2026 | Omer Zucker

ESM Strategy

The 2026 ITSM Playbook: 3 Parameters Every IT Leader Must Know Before Their Next AI Decision

May 8, 2026 | Omer Zucker

ESM Strategy