Insights on the future of IT
20–30% of IT and HR tickets are knowledge-base related. The problem isn’t writing articles—it’s keeping knowledge accurate, discoverable, and consistent. Here’s why traditional KBs fail, why enterprise search isn’t enough, and how AI can turn ticket resolution into a continuously-updated knowledge system.
Most IT support volume isn't addressing complex problems; it's the same basic issues, repeated. The opportunity isn't more complex workflows, it's making the simple things truly simple, and out of the box.
Discover how AI ticketing transforms IT support in 2025 with instant triage, predictive analytics, and self-healing automation. Learn implementation strategies, ROI metrics, and emerging trends in intelligent service desk platforms.
Most IT teams could automate 50%+ of their existing tickets today with autonomous AI. We analyzed millions of tickets across multiple companies to prove it.
Every IT vendor is promising AI will solve your problems. But adding AI features to your existing solutions is creating more chaos. Here's why.
Welcome to Harmony's blog! As we embark on this journey, let's explore how AI can transform IT operations from reactive ticket handling to truly proactive, intelligent operations management.
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