Employee Management
One place to see every employee and everything connected to them: their devices, applications, access, requests, and history. The single pane of glass that ties your people data to your IT and operations teams.
What is employee management for IT?
Employee management, in an ITSM context, is the record that ties a person to everything IT gives them: their devices, their applications, their access, their open requests and their history. Without it, every ticket starts with a hunt across the HR system, the identity provider, the MDM console and last quarter’s spreadsheet.
Harmony keeps that record current on its own. Name, employment status, department, job title and manager sync from the HR system you already run - Workday, HiBob, BambooHR, SAP SuccessFactors, UKG Pro, Ceridian Dayforce, Sage HR, Rippling, Namely and more - and only genuine changes are written, so unchanged records are skipped. When someone is deactivated or deleted in the HRIS or identity provider, they are removed from the workspace. For what each of those systems automates on its own, and what still needs an identity or service layer, see which HRIS automates onboarding and offboarding.
That record is what makes the rest of the platform accurate: routing knows a requester’s department, policies know their role and location, asset management knows who holds which device, and the onboarding and offboarding agents know exactly what to provision or revoke.
How Employee Management helps your teams
Unified employee profile: see every asset, app, access right, and open request for any employee in one view
Automated onboarding and offboarding: provision and deprovision everything from day one to last day
AI usage visibility: understand which employees are using which AI tools, and how
Org-aware service delivery: route requests, enforce policies, and tailor experiences by role, location, and department
Employee data and IT data, finally in one place
One Source
No more checking five systems: understand one employee’s setup at a glance
Minutes Not Days
Onboarding and offboarding in minutes, not days: with fully automated provisioning workflows
Full Visibility
Complete visibility: into employee AI tool adoption and traditional assets
HR To IT
Bridges the gap: between HR systems and IT operations, in real time
Powerful capabilities built for enterprise IT
- Bidirectional sync: with HRIS systems and identity providers
- Automated lifecycle workflows: triggered by HR events like hires, transfers, leaves, and terminations
- Full inventory: of devices, apps, and requests per employee
- AI tool usage tracking and policy enforcement
- Self-service employee portal: for requests, approvals, and status tracking
How employee management works
HR hires someone, moves them to a new team, or ends their employment.
- Sync from the system of record
An initial sync runs when the HRIS is connected, then scheduled syncs keep the directory current - writing only real changes, and removing employees deactivated or deleted upstream.
- Build the full profile
Each employee page gathers devices from MDM, applications and group membership from the identity provider, AI tool usage, open and past requests, and approvals: one view instead of five consoles.
- Trigger the lifecycle automatically
A new hire detected in the HRIS starts onboarding - accounts, apps, devices and group membership provisioned across Okta, Entra ID, Active Directory or Google Workspace. A deactivation starts offboarding, revoking access and disabling accounts.
- Keep availability honest
Approved time off from HiBob and SAP SuccessFactors, plus native out-of-office events from Google Workspace and Outlook calendars, mark agents unavailable across a rolling window from yesterday to 14 days ahead, and restore them when the period ends.
- Serve requests with org awareness
Because role, department, location and manager are known, requests route to the right desk, approvals reach the right approver, and eligibility follows the policy that applies to that person.
One accurate employee record, and a lifecycle that runs from HR events instead of tickets.
50-70% of Kith’s helpdesk effort went to onboarding and offboarding
Kith supports close to 1,000 employees, about 750 of them across roughly 20 stores in the US, Europe and Hawaii, with an eight-person IT team. Onboarding and offboarding used to consume 50-70% of helpdesk effort. Today 57% of employee questions are resolved by the agent with no ticket opened, and 4,400 Freshservice tickets came across in the migration.
All the things I asked for that were missing, this is exactly it. For the stores, it’s paradise.
Adi ShnidermanHead of IT, Kith
Employee management in Harmony vs. the old way
The data already exists. What is missing is one place where it agrees with itself.
| HRIS, identity provider and MDM as separate systems | Harmony employee management | |
|---|---|---|
| Where the record lives | Partly in each system, completely in none | One profile joining HR, identity, devices, applications and requests |
| Keeping it current | CSV uploads and quarterly clean-ups | Scheduled sync that writes only genuine changes |
| Onboarding | A checklist someone works through by hand | Provisioning triggered by the HR record, across every connected system |
| Offboarding | Access lingers until someone remembers | Revocation triggered by deactivation, with an audit trail |
| Ticket context | The agent asks the employee what they have | Role, manager, devices, apps and history already attached |
| Out of office | Tickets sit assigned to someone on leave | Availability synced from HRIS time off and calendar events |
Explore pre-built agents for the employee lifecycle:
Syncs with your employee systems in real time
- HRIS: HiBob, BambooHR, Workday, UKG Pro, SAP SuccessFactors, Sage HR, Rippling, Ceridian Dayforce, Namely
- Identity providers: Okta, Microsoft Entra ID, Google Workspace, JumpCloud
- Recruiting & onboarding: Greenhouse
- MDM: Jamf Pro, Microsoft Intune, Kandji (for device assignment visibility)
- AI tools: ChatGPT, Claude, Cursor (for AI usage tracking)
FAQ
Harmony Employee Management gives IT teams a continuously up-to-date employee directory, synced automatically from HR and identity systems, powering ticket context, routing, onboarding and offboarding automation, and access management without manual data entry.