<p>Cisco Meraki is a cloud-managed networking platform that provides centralized control over wireless, switching, security, and SD-WAN infrastructure. Integrating Meraki with Harmony brings real-time network health data directly into your IT service management workflows. This connection enables faster incident detection, smarter diagnostics, and automated ticket creation when network issues arise.</p><h2>Capabilities</h2><ul><li><strong>Automated Incident Creation</strong>: Automatically generates Harmony tickets when Meraki detects network outages, device failures, or connectivity issues.</li><li><strong>Network Device Visibility</strong>: Syncs Meraki device inventory — including access points, switches, and firewalls — into Harmony's asset management system.</li><li><strong>Alert-Driven Workflows</strong>: Transforms Meraki network alerts into actionable Harmony workflow triggers for faster triage and resolution.</li></ul>