Integration Directory
IT Asset Management

Cisco Meraki

Cisco Meraki is a cloud-managed networking platform that provides centralized visibility and control over wireless, switching, security, and SD-WAN infrastructure. Integrating Meraki with Harmony enables automatic incident creation when network anomalies or device alerts are detected, reducing mean time to resolution. IT teams gain unified context by correlating Meraki network events with service requests, assets, and change records directly within Harmony.

Capabilities

  • Automated Incident Creation: Converts Meraki network alerts and threshold breaches into Harmony incidents without manual intervention.
  • Device Asset Sync: Imports and continuously updates Meraki network devices as configuration items within the Harmony asset inventory.
  • Network Event Correlation: Links real-time Meraki network events to open tickets and change records for faster root cause analysis.

What Harmony does with Cisco Meraki

Network hardware is the part of the estate that usually lives outside the asset system. Connecting Meraki registers your dashboard with Harmony using a Meraki API key, so the network sits alongside the rest of your IT platform rather than in a separate console nobody else can reach.

Data synced

  • The Meraki organization the API key is scoped to
  • Connection status for the configured integration
  • The credential itself, stored encrypted per tenant
  • Network scope available to the key you provide

Actions available

  • Connect a Meraki dashboard to Harmony with a scoped API key
  • Keep the connection configured centrally rather than per admin
  • Use the connection as the basis for network visibility in Harmony

Real-world use cases

Network in the platform: IT connects the Meraki dashboard so network infrastructure is registered in Harmony alongside identity, devices, and applications.

One place to manage credentials: The Meraki API key is held centrally and encrypted, rather than shared between admins.

Foundation for network visibility: With the dashboard connected, network context becomes available to Harmony rather than living only in Meraki.

FAQ

Cisco Meraki is a cloud managed networking platform covering wireless, switching, and security appliances, used by IT teams to run the network from one dashboard. Network hardware is the part of the estate that usually lives outside the asset system.