Employees stuck waiting days for standard application access?That’s a hard no.
IT and HR teams are drowning in thousands of requests?We take the load off.
Still hiring more headcount to keep up with legal & finance?There’s a better way.
Workflows are super high-touch? Enterprise service managementShould move faster.
Resolve +60%
of your IT tickets in 10 days.
From days to minutes
AI agents that resolve tickets autonomously.
The best support needs
Zero waiting, zero guesswork and zero chaos.
Enterprise Service Management
that scales through automated knowledge generation.
Enterprise Service Managementthat scales through knowledge generation
AI-driven agents that continuously learn from tickets, users, and organizational context to automatically generate a dynamic knowledge base in real time.
״Harmony was a game-changer for us to support our rapid growth. The transition from our legacy ITSM to Harmony’s AI Service Desk agent and asset management platform was quick and seamless.״
Shai AnkoryDirector of Global IT
Your AI Agents Workforce
100+ production-ready AI agents, available out-of-the-box.
Agents customized to your tools, policies, and workflows.
Multi-desk agents spanning IT, HR, Legal, and Finance.
Proactive agents triggered by signals, not tickets.
Application access requests with approval and provisioning
Monitor SSL/TLS and internal certificates across applications, servers, and devices
Monitors connectivity issues, low toner levels, and maintenance needs, triggering alerts to minimize downtime.
Password reset request with identity verification and temporary password delivery
Application access requests with approval and provisioning
Monitor SSL/TLS and internal certificates across applications, servers, and devices
Monitors devices with high uptime
Password reset request with identity verification and temporary password delivery
Application access requests with approval and provisioning
Manage group membership with approval - add or remove users from group
Monitors devices with high uptime
Password reset request with identity verification and temporary password delivery
Monitors devices with critically low storage capacity
Manage group membership with approval - add or remove users from group
Monitors devices with high uptime
Perform account termination by identity provider deactivation and various termination process
Monitors devices with critically low storage capacity
Manage group membership with approval - add or remove users from group
Device recovery with identity verification and recovery key delivery
Perform account termination by identity provider deactivation and various termination process
Monitors devices with critically low storage capacity
Monitors for applications licenses expiring soon
Device recovery with identity verification and recovery key delivery
Perform account termination by identity provider deactivation and various termination process
End-to-end onboarding process with account provisioning, ordering HW equipment, and tailored app access
Monitors for applications licenses expiring soon
Device recovery with identity verification and recovery key delivery
Monitor and validate EDR misconfigurations across different environments
End-to-end onboarding process with account provisioning, ordering HW equipment, and tailored app access
Monitors for applications licenses expiring soon
Suggest relevant knowledge base articles to agents and users during ticket creation.
Monitor and validate EDR misconfigurations across different environments
End-to-end onboarding process with account provisioning, ordering HW equipment, and tailored app access
Password resets remain high despite self-service due to complex MFA chains.
Suggest relevant knowledge base articles to agents and users during ticket creation.
Monitor and validate EDR misconfigurations across different environments
Automatically assigns users to identity provider groups.
Password resets remain high despite self-service due to complex MFA chains.
Suggest relevant knowledge base articles to agents and users during ticket creation.
Monitors connectivity issues, low toner levels, and maintenance needs, triggering alerts to minimize downtime.
Automatically assigns users to identity provider groups.
Password resets remain high despite self-service due to complex MFA chains.
Application Access RequestApplicaitons Management
Application access requests with approval and provisioning
Password Reset RequestAccess Control
Password reset request with identity verification and temporary password delivery
Device Uptime MonitoringHardware Management
Monitors devices with high uptime
Group Membership ManagementAccess Control
Manage group membership with approval - add or remove users from group
Low Storage Device MonitoringHardware Management
Monitors devices with critically low storage capacity
Employee Off-boardingHR Operations
Perform account termination by identity provider deactivation and various termination process
Device RecoveryAccess Control
Device recovery with identity verification and recovery key delivery
