AI-native ITSM and ESM platform
One workspace for the service desk, the assets and the knowledge behind them.
Resolves up to 90% of routine requests on its own: access, devices, passwords, how-to questions. It answers in the channel the employee asked in, and escalates with full context when it should.
Learn more →100+ agent workforce for IT, HR, Security, Finance and Legal.
Ready on day one. Each one is customized to your tools and policies, and triggered by tickets or by signals.
Explore all agentsStreamlines how employees request and receive access to business applications, with built-in approvals and automatic provisioning to reduce IT load and accelerate time-to-productivity.
Proactively tracks SSL/TLS certificate expiration dates and flags those approaching their end date
Automated device recovery with identity verification and recovery key delivery.
Identifies devices that haven't restarted within policy and prompts the user to act.
Continuously scans endpoint EDR agents for misconfigurations-disabled protections, tamper settings, outdated policies, or reporting gaps and flags them before they create security blind spots
Comprehensive offboarding orchestration with full system access cleanup and asset recovery coordination.
End-to-end new hire onboarding covering account provisioning, software access setup, ticket orchestration, and welcome communication.
Governs how users are added to or removed from identity provider groups, replacing ad-hoc requests with a controlled, auditable workflow
Suggest relevant knowledge base articles to agents and users during ticket creation.
Gives IT and procurement visibility into upcoming license expirations with enough lead time to renew, renegotiate, or decommission ahead of disruption.
Proactively surfaces devices running out of storage so issues are resolved before they cause failed updates, performance degradation, or data loss.
Automated password reset request with identity verification and temporary password delivery.
Continuously monitors the printer fleet for connectivity, toner, and maintenance issues, ensuring uptime across every location without manual oversight.
Grants employees temporary local admin on their company device with configurable approval, then revokes it automatically when the access window ends.
Surfaces applications with low or no usage so IT can reclaim licenses and reduce SaaS spend.
Build your own agent. No code required.
Describe the outcome in one sentence. Genie maps it to the steps, the systems and the guardrails, and shows you the run before it goes live.
150+ integrations. Wired to the tools you already run.
See all integrations →- All
- Identity
- MDM
- EDR
- HR
- ITSM
- Knowledge
- SaaS
- Finance
- Observability
Cisco Meraki
Atlassian
Greenhouse OnboardingWhat IT leaders say after the switch.
We tried other AI products and the thing that we found is that we had to kind of go in and build, whereas with Harmony, a lot of it came out of the box. So our time to deploy was a lot faster.
Marce Ayala
Senior Manager, IT Infrastructure, Mammoth Brands

Secure by design. Four layers between the AI and your IT core.
See the full architecture →- 01
Guardrails
Every response is filtered by policy before it ships.
- 02
Human-in-the-loop
Sensitive actions wait for explicit approval.
- 03
Deterministic flows
The automation agent runs as code, not improvisation.
- 04
Scoped access
Least-privilege connections, never direct core access.
Ready to build your agentic service desk?
See agents resolving your own tickets in a 30-minute session. No slides.


