Application Access RequestSoftware Management
Application access requests with approval and provisioning
That’s IT
Enterprise Service Management That Runs Itself
4.8 ★(60+)
4.9 ★(30+)
Employees stuck waiting days for standard application access?
That’s a hard no.
IT and HR teams are drowning in thousands of requests?
We take the load off.
Still hiring more headcount to keep up with legal & finance?
There’s a better way.
Workflows are super high-touch? Enterprise service management
Should move faster.
Resolve +60%
of your IT tickets in 10 days.
From days
to minutes
AI agents that resolve tickets autonomously.
The best support needs
Zero waiting, zero guesswork and
zero chaos.
Enterprise Service Management
that scales through automated knowledge generation.
Enterprise Service Management that scales through knowledge generation
AI-driven agents that continuously learn from tickets, users, and organizational context to automatically generate a dynamic knowledge base in real time.
HarmonyGenerativeKnowledge Base
“Harmony was a game-changer for us to support our rapid growth. The transition from our legacy ITSM to Harmony’s AI Service Desk agent and asset management platform was quick and seamless.”
Shai Ankory
Director of Global IT
Your AI Agents Workforce
- 100+ production-ready AI agents, available out-of-the-box.
- Agents customized to your tools, policies, and workflows.
- Multi-desk agents spanning IT, HR, Legal, and Finance.
- Proactive agents triggered by signals, not tickets.
Device RecoveryDevice Management
Device recovery with identity verification and recovery key delivery
Device Uptime Monitoring
Monitors devices with high uptime
License Expiration MonitoringSoftware Management
Monitors for applications licenses expiring soon
Low Storage Device Monitoring
Monitors devices with critically low storage capacity
Password Reset RequestIdentity
Password reset request with identity verification and temporary password delivery
IDP Group AssignmentUser Management
Automatically assigns users to identity provider groups.
Domain Access Security Approval
Multi-stakeholder approval workflow for sensitive domain access with security and endpoint validation.
Group Membership ManagementIdentity
Manage group membership with approval - add or remove users from group
EDR Policy Compliance Discovery
Continuous EDR policy compliance monitoring with automated remediation for non-compliant devices.
Printers Health MonitoringAsset Management
Monitors connectivity issues, low toner levels, and maintenance needs, triggering alerts to minimize downtime.
Certificate Expiration MonitoringSoftware Management
Monitor SSL/TLS and internal certificates across applications, servers, and devices
Employee OnboardingEmployee Lifecycle
End-to-end onboarding process with account provisioning, ordering HW equipment, and tailored app access
EDR Status Discovery
Maintains endpoint protection coverage.
Employee Off-boardingEmployee Lifecycle
Perform account termination by identity provider deactivation and various termination process
PTO RequestHR
Employee Referral
Account Lockouts / MFA
Password resets remain high despite self-service due to complex MFA chains.
EDR Misconfiguration Detection
Monitor and validate EDR misconfigurations across different environments
Knowledge Article Recommendation
Suggest relevant knowledge base articles to agents and users during ticket creation.
Your AI Agents Workforce
- 100+ production-ready AI agents, available out-of-the-box.
- Agents customized to your tools, policies, and workflows.
- Multi-desk agents spanning IT, HR, Legal, and Finance.
- Proactive agents triggered by signals, not tickets.
Have a custom use case in mind? Build a production-ready agent using AI in seconds.
Turn a simple prompt into a fully functional, AI-generated workflow instantly.
Customize every step to support any use case across teams and business units.
Connect to hundreds of apps, triggers, and approval flows across your stack.
Start Seeing Value in 48 Hours
Try it YourselfIntegrate with Your Existing ITSM. Switch When Ready.
100+ Integrations
Connect the tools you already use, no extra setup required.
Asset ManagementEDRHRISIT Service ManagementIdentity ProviderKnowledge BaseMDMSaaS Applications
Secure at the Core
