NEWHarmony Genie is here. One sentence, one new AI agent.Meet Genie

AI-native ITSM and ESM platform

AI agents that resolve IT and HR requests inside Slack and Teams, learn from every interaction, and keep your system of record current.
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One workspace for the service desk, the assets and the knowledge behind them.

Resolves up to 90% of routine requests on its own: access, devices, passwords, how-to questions. It answers in the channel the employee asked in, and escalates with full context when it should.

Learn more →

100+ agent workforce for IT, HR, Security, Finance and Legal.

Ready on day one. Each one is customized to your tools and policies, and triggered by tickets or by signals.

Explore all agents
IT
Application Access Request

Streamlines how employees request and receive access to business applications, with built-in approvals and automatic provisioning to reduce IT load and accelerate time-to-productivity.

  • Microsoft Entra ID
  • Okta
  • Slack
  • Iru (formerly Kandji)
IT
Certificate Expiration Detection

Proactively tracks SSL/TLS certificate expiration dates and flags those approaching their end date

  • SolarWinds
IT
Device Recovery

Automated device recovery with identity verification and recovery key delivery.

  • Iru (formerly Kandji)
  • Jamf Pro
  • Microsoft Intune
  • Slack
IT
Device Uptime Detection

Identifies devices that haven't restarted within policy and prompts the user to act.

  • ManageEngine MDM
  • Microsoft Intune
  • Dots
  • Iru (formerly Kandji)
Security
EDR Misconfiguration Detection

Continuously scans endpoint EDR agents for misconfigurations-disabled protections, tamper settings, outdated policies, or reporting gaps and flags them before they create security blind spots

  • CrowdStrike
  • Microsoft Entra ID
  • SentinelOne
HR
Employee Offboarding

Comprehensive offboarding orchestration with full system access cleanup and asset recovery coordination.

  • Slack
  • HiBob
  • BambooHR
  • Rippling
HR
Employee Onboarding

End-to-end new hire onboarding covering account provisioning, software access setup, ticket orchestration, and welcome communication.

  • Slack
  • HiBob
  • BambooHR
  • Rippling
IT
Group Membership Management

Governs how users are added to or removed from identity provider groups, replacing ad-hoc requests with a controlled, auditable workflow

  • Slack
  • Microsoft Teams
  • Okta
  • Microsoft Entra ID
IT
Knowledge Article Recommendation

Suggest relevant knowledge base articles to agents and users during ticket creation.

  • Confluence
  • Notion
  • SharePoint
  • Google Workspace
Finance
License Expiration Discovery

Gives IT and procurement visibility into upcoming license expirations with enough lead time to renew, renegotiate, or decommission ahead of disruption.

  • Microsoft Entra ID
  • JumpCloud (MDM)
  • Monday
IT
Low Storage Device Detection

Proactively surfaces devices running out of storage so issues are resolved before they cause failed updates, performance degradation, or data loss.

  • SolarWinds
  • Microsoft Intune
  • Dots
  • Iru (formerly Kandji)
IT
Password Reset Request

Automated password reset request with identity verification and temporary password delivery.

  • Slack
  • Microsoft Teams
  • Okta
  • Microsoft Entra ID
IT
Printers Health Detection

Continuously monitors the printer fleet for connectivity, toner, and maintenance issues, ensuring uptime across every location without manual oversight.

  • Apple Business Manager
  • JumpCloud (MDM)
  • Workwize
Security
Temporary Admin Access

Grants employees temporary local admin on their company device with configurable approval, then revokes it automatically when the access window ends.

  • Okta
  • Microsoft Intune
  • Microsoft Entra ID
  • JumpCloud (MDM)
Finance
Unused Application Discovery

Surfaces applications with low or no usage so IT can reclaim licenses and reduce SaaS spend.

    Build your own agent. No code required.

    Describe the outcome in one sentence. Genie maps it to the steps, the systems and the guardrails, and shows you the run before it goes live.

    150+ integrations. Wired to the tools you already run.

    See all integrations →
    • All
    • Identity
    • MDM
    • EDR
    • HR
    • ITSM
    • Knowledge
    • SaaS
    • Finance
    • Observability

    What IT leaders say after the switch.

    We tried other AI products and the thing that we found is that we had to kind of go in and build, whereas with Harmony, a lot of it came out of the box. So our time to deploy was a lot faster.

    Marce Ayala

    Senior Manager, IT Infrastructure, Mammoth Brands

    Read full story
    Marce Ayala

    Secure by design. Four layers between the AI and your IT core.

    See the full architecture →
    1. 01

      Guardrails

      Every response is filtered by policy before it ships.

    2. 02

      Human-in-the-loop

      Sensitive actions wait for explicit approval.

    3. 03

      Deterministic flows

      The automation agent runs as code, not improvisation.

    4. 04

      Scoped access

      Least-privilege connections, never direct core access.

    • SOC 1
    • SOC 2
    • ISO 27001
    • Cyber Essentials
    • GDPR
    • HIPAA
    • CSA STAR
    • Data Privacy Framework
    • CCPA
    • NIST SP 800-53
    • EU AI Act
    • NIST AI RMF

    Ready to build your agentic service desk?

    See agents resolving your own tickets in a 30-minute session. No slides.