That's IT
Enterprise Service Management That Runs Itself
״Harmony was a game-changer for us to support our rapid growth. The transition from our legacy ITSM to Harmony’s AI Helpdesk agent and asset management platform was quick and seamless.״
Shai AnkoryDirector of Global IT
Resolve 60%+
of your IT tickets in 10 days.
From days
to minutes
AI agents that resolve tickets autonomously.
The best support needs
Zero waiting, zero guesswork and
zero chaos.
Enterprise Service Management
that scales through automated knowledge generation.
Enterprise Service Management that scales through knowledge generation
AI-driven agents that continuously learn from tickets, users, and organizational context to automatically generate a dynamic knowledge base in real time.
Your AI Agents Workforce
100+ production-ready AI agents, available out-of-the-box.
Agents customized to your tools, policies, and workflows.
Multi-desk agents spanning IT, HR, Legal, and Finance.
Proactive agents triggered by signals, not tickets.
Application access requests with approval and provisioning
Monitor SSL/TLS and internal certificates across applications, servers, and devices
Monitors connectivity issues, low toner levels, and maintenance needs, triggering alerts to minimize downtime.
Password reset request with identity verification and temporary password delivery
Application access requests with approval and provisioning
Monitor SSL/TLS and internal certificates across applications, servers, and devices
Monitors devices with high uptime
Password reset request with identity verification and temporary password delivery
Application access requests with approval and provisioning
Manage group membership with approval - add or remove users from group
Monitors devices with high uptime
Password reset request with identity verification and temporary password delivery
Monitors devices with critically low storage capacity
Manage group membership with approval - add or remove users from group
Monitors devices with high uptime
Perform account termination by identity provider deactivation and various termination process
Monitors devices with critically low storage capacity
Manage group membership with approval - add or remove users from group
Device recovery with identity verification and recovery key delivery
Perform account termination by identity provider deactivation and various termination process
Monitors devices with critically low storage capacity
Monitors for applications licenses expiring soon
Device recovery with identity verification and recovery key delivery
Perform account termination by identity provider deactivation and various termination process
End-to-end onboarding process with account provisioning, ordering HW equipment, and tailored app access
Monitors for applications licenses expiring soon
Device recovery with identity verification and recovery key delivery
Monitor and validate EDR misconfigurations across different environments
End-to-end onboarding process with account provisioning, ordering HW equipment, and tailored app access
Monitors for applications licenses expiring soon
Suggest relevant knowledge base articles to agents and users during ticket creation.
Monitor and validate EDR misconfigurations across different environments
End-to-end onboarding process with account provisioning, ordering HW equipment, and tailored app access
Password resets remain high despite self-service due to complex MFA chains.
Suggest relevant knowledge base articles to agents and users during ticket creation.
Monitor and validate EDR misconfigurations across different environments
Automatically assigns users to identity provider groups.
Password resets remain high despite self-service due to complex MFA chains.
Suggest relevant knowledge base articles to agents and users during ticket creation.
Monitors connectivity issues, low toner levels, and maintenance needs, triggering alerts to minimize downtime.
Automatically assigns users to identity provider groups.
Password resets remain high despite self-service due to complex MFA chains.
RequestApplicaitons Management
Application access requests with approval and provisioning
RequestAccess Control
Password reset request with identity verification and temporary password delivery
MonitoringHardware Management
Monitors devices with high uptime
ManagementAccess Control
Manage group membership with approval - add or remove users from group
Device MonitoringHardware Management
Monitors devices with critically low storage capacity
Off-boardingHR Operations
Perform account termination by identity provider deactivation and various termination process
RecoveryAccess Control
Device recovery with identity verification and recovery key delivery
Expiration MonitoringApplicaitons Management
Monitors for applications licenses expiring soon
OnboardingHR Operations
End-to-end onboarding process with account provisioning, ordering HW equipment, and tailored app access
DetectionSecurity
Monitor and validate EDR misconfigurations across different environments
RecommendationKnowledge Management
Suggest relevant knowledge base articles to agents and users during ticket creation.
Lockouts / MFAAccess Control
Password resets remain high despite self-service due to complex MFA chains.
Group AssignmentAccess Control
Automatically assigns users to identity provider groups.
Health MonitoringHardware Management
Monitors connectivity issues, low toner levels, and maintenance needs, triggering alerts to minimize downtime.
Expiration MonitoringSecurity
Monitor SSL/TLS and internal certificates across applications, servers, and devices
Have a custom use case in mind? Build a production-ready agent using AI in seconds.
Start Seeing Value in 48 Hours
Try it YourselfIntegrate with Your Existing ITSM. Switch When Ready.
Our legacy ITSM was slow and rigid. Switching to Harmony gave us faster workflows, better visibility, and quicker resolutions.
Guy Gertner
VP of Product
100+ Integrations
