AI Governance
Your employees already use AI. The question is whether you can see it. Harmony discovers every AI tool in your organization, shows you exactly what it costs, and turns access and token requests into governed workflows instead of Slack messages.
What is AI governance for IT?
AI governance, in practice, is three questions with uncomfortable answers: which AI tools are being used here, what are they costing, and who decided that. Employees adopt AI faster than procurement can process it, so the inventory is always behind and the first real signal is often an invoice.
Harmony answers all three from systems you already run. Continuous discovery correlates identity provider logins, SSO events, browser usage and installed software to surface every AI tool in use, including the second ChatGPT instance nobody registered. Spend dashboards break cost and token consumption down by user, team, tool and model, with thresholds that alert owners before a budget is gone. Access is granted and revoked through identity provider groups in Okta, Microsoft Entra ID, Google Workspace or JumpCloud, and requests for a new tool or a bigger token limit run through the same self-service catalog as any other IT request.
What separates this from a SaaS management tool is what happens after discovery: findings feed policies, approvals and the agents that act on them, instead of ending in a report.
How AI Governance helps your teams
Shadow AI discovery: surface every AI tool in use across the organization, including locally installed apps and tools accessed through SSO. Find the second ChatGPT instance before your CFO does.
AI spend visibility: see what each AI tool costs, broken down by user, team, and model. Track token consumption over time and spot heavy users before the invoice arrives.
AI access control: grant and revoke access to AI tools through your identity provider group. Employees can request token limit upgrades or new AI tools from the service catalog, approvers get full context, and every decision is logged.
From unmanaged sprawl to governed adoption
Full inventory
One live inventory of every sanctioned and unsanctioned AI tool, kept current automatically instead of through periodic audits.
Cost clarity
Per-user and per-model cost breakdowns with configurable spend thresholds and proactive alerts when usage trends out of budget.
Governed requests
Access requests, token upgrades, and new tool approvals flow through one auditable process with clear ownership.
Policy alignment
Keep AI usage aligned with your internal policies and data governance requirements, with detailed logs of who is using what.
Built for the way AI actually enters your organization
- Continuous discovery: AI applications found across SSO logins, browser usage, and installed software
- Spend and token dashboards: consumption broken down by user, team, tool, and model
- Budget thresholds: alerts and notifications when teams or individuals approach their limits
- Self-service catalog: AI tool access and token upgrade requests, with routed approvals
- Access management: identity provider groups, with a full approval audit trail
- Usage logs and reporting: identify active users, idle licenses, and consolidation opportunities
How AI governance works
Someone adopts an AI tool, or asks for a higher token limit.
- Discover every AI tool
Identity provider logins, SSO events, browser usage and installed software are correlated into one live inventory of sanctioned and unsanctioned AI applications, kept current automatically rather than by periodic audit.
- Attribute cost and consumption
Spend dashboards break cost and token usage down by user, team, tool and model and track it over time, so heavy users are visible long before the invoice explains them.
- Set thresholds and get warned
Budget thresholds per team or individual trigger alerts to owners and approvers as limits are approached or exceeded, with the usage history behind the alert.
- Route requests through the catalog
Access to a new AI tool or a token upgrade is requested in the same self-service catalog employees already use for IT. The approver sees the requester’s role, current usage and cost context, and every decision is logged.
- Grant through identity, review later
Approved access is applied through your identity provider groups, so AI follows the same controls as the rest of the stack, and usage logs show active users, idle licenses and tools worth consolidating.
One live inventory, per-model costs you can defend, and AI access that is granted deliberately and revoked cleanly.
Cyera runs an AI Lab desk among nine desks on Harmony
Cyera, a data security company onboarding 20 to 40 new employees a week, runs nine desks on Harmony: IT, HR, RevOps, office operations, onboarding and offboarding, alerts, and an AI Lab. Around 89% of employee requests are auto-resolved and 90-95% of access requests are fully automated, so a request for an AI tool follows the same governed path as any other access request.
Harmony was a godsend, honestly. We were able to automate most of our workflows within a couple of weeks of putting it in place - it didn’t take us much lift at all.
Kenny VargasIT Manager, Cyera
Governed AI adoption vs. the old way
Nobody set out to run shadow AI. It is what happens when adoption is faster than the approval path.
| Spreadsheets and a SaaS management report | Harmony AI governance | |
|---|---|---|
| Inventory | A list assembled for a security review | Continuous discovery across SSO, browser usage and installed software |
| Shadow AI | Found when finance queries a charge | Surfaced as it appears, including duplicate instances of the same tool |
| Cost | One vendor invoice per tool | Cost and tokens per user, team, tool and model, tracked over time |
| Limits | A line in a policy document | Thresholds with alerts to owners and approvers |
| Access requests | A message to whoever holds the admin seat | A catalog request, a routed approval and a full audit trail |
| Provisioning | Manual invites, rarely revoked | Identity provider groups, revoked like any other access |
| What happens next | A report | Requests, approvals and agents that act on the findings |
Explore pre-built agents for AI governance:
Connects to your identity and AI stack
- Identity providers: Okta, Microsoft Entra ID, Google Workspace, JumpCloud
- AI providers: ChatGPT, Claude, Gemini, Microsoft Copilot, Cursor
- SaaS management: Zylo, Torii
- Finance & procurement: Mesh Payments, Navan, NetSuite, ZipHQ
FAQ
For mid-market teams that want AI governance without a ServiceNow implementation, Harmony is the closest fit. It discovers the AI tools in use from identity provider and SSO data, breaks down AI spend by user, team and tool, alerts owners when usage thresholds are crossed, and routes requests for new AI tools through an approved, logged workflow.