Integration Directory
Knowledge Base

Workvivo

Workvivo is an employee experience platform that combines internal communications, engagement tools, and a social intranet to keep teams connected and informed. Integrating Workvivo with Harmony brings employee-facing knowledge and announcements directly into IT service workflows. Support teams can surface relevant content and reduce ticket volume by connecting Workvivo's knowledge resources to Harmony's AI-driven service delivery.

Capabilities

  • Knowledge Sync: Automatically index Workvivo articles and posts so Harmony can retrieve relevant content when resolving employee requests.
  • Ticket Deflection: Suggest Workvivo knowledge resources to employees at the point of ticket submission to encourage self-service resolution.
  • Content Gap Detection: Identify recurring IT issues that lack corresponding Workvivo documentation and prompt teams to create new knowledge articles.

What Harmony does with Workvivo

Many of the answers employees ask IT for are already published on the intranet. Connecting Workvivo imports your articles, documents, and space pages into the Harmony knowledge base, so Harmony can answer from that content in Slack or Teams instead of the question becoming a ticket.

Data synced

  • Company articles and posts published in Workvivo
  • Documents and space pages from the spaces you select
  • The list of available spaces, so you choose what to import
  • Content updates, keeping imported knowledge current

Actions available

  • Import Workvivo articles, documents, and space pages into the knowledge base
  • Select which spaces are in scope for import
  • Answer employee questions from that imported content

Real-world use cases

Policy question, answered: Someone asks about the travel policy in Slack. Harmony answers from the imported Workvivo article and no ticket is created.

One place to search: Intranet content sits in the same knowledge base as IT documentation, so employees get an answer without knowing which system holds it.

Choosing what counts: IT imports only the spaces that hold company-wide policy, so social chatter does not end up in agent answers.

FAQ

Workvivo is the employee communications platform and social intranet where companies publish announcements, policies, and internal news. Many of the answers employees ask IT for are already published on the intranet.