Autodesk
Autodesk is a leading design and engineering software suite used by teams to create 2D and 3D models, drawings, and product designs across industries. Integrating Autodesk with Harmony brings design project activity directly into your IT service management workflows, reducing context switching for engineering and operations teams. This connection enables faster incident resolution and change tracking tied to active design assets and project milestones.
Capabilities
- Asset Tracking: Automatically sync Autodesk design files and project assets with Harmony's configuration management database for up-to-date visibility.
- Change Management: Trigger change request workflows in Harmony when significant design revisions or project updates occur in Autodesk.
- Incident Correlation: Link IT incidents and support tickets directly to related Autodesk projects or assets to accelerate root cause analysis.
What Harmony does with Autodesk
Harmony connects with Autodesk to give engineering, design, and construction teams instant access to project information and support directly inside Slack or Microsoft Teams. When a designer needs a license reassigned or a project manager hits an access error, Harmony resolves those requests without anyone leaving their collaboration workspace. The integration keeps Harmony's service catalog aligned with actual Autodesk license and project data, so answers are always accurate and actions take effect immediately.
Data synced
- Autodesk user accounts and entitlements
- Software license assignments and seat availability
- Project membership and access roles
- Subscription plan details and renewal dates
Actions available
- Assign or reassign an Autodesk product license to a user
- Add or remove a user from an Autodesk project
- Deprovision an Autodesk account when a user offboards
Real-world use cases
New Hire Provisioning: When a new mechanical engineer joins and their manager submits an onboarding request in Slack, Harmony automatically assigns the correct Autodesk product license and adds them to the relevant project before their first day.
License Reclamation: When an employee leaves the company, Harmony detects the offboarding ticket and immediately revokes their Autodesk seat, freeing it for reassignment without any manual intervention from the IT team.
Access Request Resolution: A BIM coordinator messages the Harmony bot in Slack asking for access to a new construction project, and Harmony verifies their eligibility and adds them to the project within seconds, no ticket required.
Related integrations
FAQ
Autodesk is a design and engineering software platform used by architects, engineers, and construction professionals to create, simulate, and manage complex projects. Connecting Autodesk gives Harmony real-time visibility into licenses, user entitlements, and project memberships so it can automate provisioning and support workflows on behalf of those teams.