Integration Directory
Knowledge Base

Confluence

Confluence is Atlassian's team collaboration and knowledge management platform that provides a centralized space for creating, organizing, and sharing documentation. Connecting Confluence to Harmony enables your AI to access your organization's knowledge base, providing accurate and contextual responses to IT support requests.

Capabilities

  • Knowledge Base Sync: Import Confluence pages and spaces to power Harmony's AI responses
  • Intelligent Search: Find relevant documentation instantly within support conversations
  • Contextual Responses: AI provides answers based on your actual IT documentation
  • Automated Documentation: Create and update Confluence pages from Harmony workflows
  • Access Control: Respect Confluence permissions when suggesting articles
  • Real-Time Updates: Keep AI knowledge current with automatic page sync

What Harmony does with Confluence

Employees get accurate answers in seconds because Harmony reads your real Confluence content instead of a stale copy. Every response is grounded in your published pages and cites where the answer came from, so IT and HR stop re-answering the same questions. Space and page permissions are respected, so people only ever see content they are allowed to access.

Data synced

  • Pages, spaces, and how they are organized
  • Titles, labels, custom fields, and last-updated dates
  • Attachments and embedded content
  • Space-level and page-level access rules

Actions available

  • Search indexed spaces and pull the most relevant pages
  • Surface and cite the exact page an answer came from
  • Suggest related articles when a question spans several pages

Real-world use cases

Instant policy answers: An employee asks about the VPN setup process and Harmony replies from your live IT space, with a link to the source page.

Fewer repeat tickets: Common how-to questions get resolved in chat from existing documentation, so agents focus on real issues.

Always current: When a runbook is updated in Confluence, Harmony answers from the new version automatically, with no re-upload.

FAQ

Connecting Confluence lets Harmony answer employee questions straight from your existing spaces and pages, right inside Slack or Teams. Employees get accurate answers in seconds because Harmony reads your real Confluence content instead of a stale copy.