Guru
Guru is a knowledge management platform that lets teams capture, organize, and surface verified information directly within their workflows. Integrating Guru with Harmony allows AI-driven service management to instantly pull relevant knowledge cards when resolving incidents or answering employee requests. This connection reduces resolution times by ensuring agents and end users always have access to accurate, up-to-date information.
Capabilities
- Knowledge Card Retrieval: Automatically surface relevant Guru cards during ticket resolution to give agents instant access to verified answers.
- AI-Assisted Answer Suggestions: Leverage Harmony's AI to recommend Guru knowledge articles to end users at the point of request submission.
- Content Sync: Keep Harmony's knowledge context current by syncing updates from Guru collections in real time.
What Harmony does with Guru
Harmony connects with Guru to bring your team's verified knowledge directly into the flow of work inside Slack and Microsoft Teams. When an employee asks a question, Harmony searches Guru's card library in real time and surfaces the most relevant, expert-verified answer without requiring anyone to leave the conversation. This partnership keeps knowledge fresh and actionable, reducing the back-and-forth that slows down support and onboarding. Together, Harmony and Guru ensure that the right information reaches the right person at exactly the right moment.
Data synced
- Guru knowledge cards and their content
- Card verification status and expiration dates
- Card collections and organizational tags
- Card authors and subject-matter expert assignments
Actions available
- Search Guru cards and return the top matching result in a Slack or Teams message
- Mark a Guru card as needing verification when an employee flags an answer as outdated
- Create a new Guru card draft from an unanswered question captured in conversation
Real-world use cases
Instant Policy Lookup: When a new hire asks about the PTO policy in a Slack channel, Harmony instantly retrieves the verified Guru card and posts the answer directly in the thread, eliminating the need to ping HR.
Outdated Content Flagging: An IT technician notices a Harmony-provided answer references a retired software tool and clicks a single button in Slack to flag the underlying Guru card for re-verification by the card owner.
Knowledge Gap Capture: When Harmony cannot find a matching Guru card for a repeated employee question, it prompts a subject-matter expert in Teams to draft a new card so the gap is closed for future requests.
Related integrations
FAQ
Guru is a knowledge management platform that lets teams capture, verify, and share institutional knowledge through a curated library of cards. Connecting Guru gives Harmony access to verified answers, policies, and processes so it can resolve employee questions instantly inside chat.