Guru is a knowledge management platform that lets teams capture, organize, and surface verified information directly within their workflows. Integrating Guru with Harmony allows AI-driven service management to instantly pull relevant knowledge cards when resolving incidents or answering employee requests. This connection reduces resolution times by ensuring agents and end users always have access to accurate, up-to-date information.
Capabilities
Knowledge Card Retrieval: Automatically surface relevant Guru cards during ticket resolution to give agents instant access to verified answers.
AI-Assisted Answer Suggestions: Leverage Harmony's AI to recommend Guru knowledge articles to end users at the point of request submission.
Content Sync: Keep Harmony's knowledge context current by syncing updates from Guru collections in real time.
