Integration Directory
ITSM

FireHydrant

FireHydrant is an incident management platform that helps teams declare, coordinate, and resolve incidents with structured workflows and automated runbooks. Integrating FireHydrant with Harmony ensures that urgent tickets and major incidents detected in Harmony automatically trigger alerts to the right on-call responders in FireHydrant. This connection reduces response time and keeps incident communication synchronized across both platforms.

Capabilities

  • Incident Alerting: Automatically page FireHydrant Signals teams when Harmony detects a major incident or urgent ticket.
  • Bidirectional Status Sync: Keep incident status updates in FireHydrant reflected in real time within Harmony for full visibility.
  • Automated Escalation: Escalate unacknowledged alerts to the appropriate on-call rotation in FireHydrant directly from Harmony workflows.

What Harmony does with FireHydrant

Harmony connects to FireHydrant to keep incident response moving without forcing engineers to leave Slack. When a high-severity ticket surfaces in Harmony, it can immediately page the right on-call team, open a FireHydrant incident, and stream status updates back into the conversation. The integration closes the loop between employee-reported issues and structured incident management, so nothing urgent sits unacknowledged while responders scramble across tools.

Data synced

  • Active and historical incidents with severity and status
  • On-call schedules and team assignments
  • Alert rules and escalation policies
  • Incident retrospectives and timeline events

Actions available

  • Declare a new FireHydrant incident from a Harmony ticket
  • Page an on-call team or individual via FireHydrant Signals
  • Update incident status and severity from a Slack conversation

Real-world use cases

Urgent ticket pages on-call instantly: When an employee reports a production outage through Harmony in Slack, the integration automatically declares a FireHydrant incident and pages the on-call engineer within seconds, eliminating manual handoff.

Incident status without tab switching: A support agent handling a flood of tickets can ask Harmony for the current status of an active incident and receive a live summary pulled directly from FireHydrant, all inside Slack.

Retrospective linked to originating ticket: Once a FireHydrant incident is resolved, Harmony attaches the completed retrospective to the original employee-submitted ticket so the IT manager has a full audit trail in one place.

FAQ

FireHydrant is an incident management and on-call alerting platform used by engineering and IT operations teams to declare, coordinate, and learn from incidents. Connecting FireHydrant gives Harmony the ability to trigger alerts, create incidents, and surface real-time incident context directly inside Slack or Microsoft Teams.