AI Agents that do the work behind the tickets.

A library of pre-built agents for every employee service, from onboarding and access control to hardware, software, and informational requests. Ready to run on day one, powered by your organizational context and a knowledge base that updates itself in real time.

39 agents

IdentityAccount Lockouts & MFA ResetPassword resets remain high despite self-service due to complex MFA chains.See the agent Software ManagementApplication Access RequestApplication access requests with approval and provisioningSee the agent Asset ManagementAsset Activity DetectionIdentifies managed assets that haven't reported activity within a configurable period, surfacing lost, stolen, or no-longer-used devices.See the agent Asset ManagementAsset Ownership ConfirmationAsks employees to confirm the devices assigned to them, chases the ones who do not reply, and reports every acknowledgement, rejection, and silence back to IT.See the agent Asset ManagementAsset Purchase AgentAutomated employee asset purchase program with eligibility checks, depreciation-based pricing, legal consent, and sequential approvals.See the agent Software ManagementCertificate Expiration DetectionMonitor SSL/TLS and internal certificates across applications, servers, and devicesSee the agent Hardware ManagementDevice RecoveryDevice recovery with identity verification and recovery key deliverySee the agent Hardware ManagementDevice Uptime DetectionMonitors devices with high uptimeSee the agent Software ManagementDiscovered Applications ReviewCollects every application Harmony has discovered, with its instances and users, into a single ticket so the desk can approve, reject, or investigate each one.See the agent SecurityDomain Access Security ApprovalMulti-stakeholder approval workflow for sensitive domain access with security and endpoint validation.See the agent SecurityEDR Misconfiguration DetectionMonitor and validate EDR misconfigurations across different environmentsSee the agent SecurityEDR Policy Compliance DiscoveryContinuous EDR policy compliance monitoring with automated remediation for non-compliant devices.See the agent SecurityEDR Status DiscoveryMaintains endpoint protection coverage.See the agent IdentityEmployee Account TerminationProvides a controlled, approval-driven path to deactivate user accounts and terminate active sessions immediately upon approvalSee the agent HREmployee OffboardingPerform account termination by identity provider deactivation and various termination processSee the agent HREmployee OnboardingEnd-to-end onboarding process with account provisioning, ordering HW equipment, and tailored app accessSee the agent HREmployee ReferralCaptures employee referrals and creates them directly as applications in the ATS, removing manual handoffs between employees and recruiting.See the agent Asset ManagementEmployees with No Assigned AssetsFlags active employees with no assigned equipment to catch missing records, undelivered hardware, or gaps in the onboarding process.See the agent Software ManagementGitHub Access ManagementGoverns how users are added to, removed from, or have their permissions changed across GitHub repositories and teams, with approval workflows and automatic permission provisioning.See the agent IdentityGroup Membership ManagementManage group membership with approval - add or remove users from groupSee the agent IdentityIdP MFA ResetSecurely restores access for users who have lost or replaced their authentication device, with identity verification and guided re-enrollment built inSee the agent IdentityInactive EmployeesDetects inactive employee accounts and drives remediation through automated suspension and manager notificationSee the agent Knowledge BaseKnowledge Article RecommendationSuggest relevant knowledge base articles to agents and users during ticket creation.See the agent Knowledge BaseKnowledge Base Auto-GenerationAutomatically identifies knowledge gaps from resolved tickets and generates draft KB articles for review.See the agent Software ManagementLicense Expiration DiscoveryMonitors for applications licenses expiring soonSee the agent Hardware ManagementLow Storage Device DetectionMonitors devices with critically low storage capacitySee the agent SecurityManual Ticket ApprovalAdds a real approval step to any ticket on demand, with tiers, strategies, reminders, and a timeout, and writes the decision back to the ticket.See the agent HROffboarding Ownership Transfer ReportMaps everything a departing employee owns - applications, tickets, pending approvals, desks, and agents - into one ticket before their last day.See the agent IdentityPassword Reset RequestPassword reset request with identity verification and temporary password deliverySee the agent Hardware ManagementPrinters Health DetectionMonitors connectivity issues, low toner levels, and maintenance needs, triggering alerts to minimize downtime.See the agent CollaborationSlack & Teams OperationsManage Slack and Teams channels and membership, create, archive, and add members, with automated approval routing.See the agent Software ManagementSoftware Compliance ReportRuns periodic access reviews by having managers attest to each direct report's application access, then consolidates the results into an audit-ready record to support compliance requirements.See the agent SecurityTemporary Admin AccessGrants employees temporary local admin on their company device with configurable approval, then revokes it automatically when the access window ends.See the agent HRTime-Off RequestProvides a single, structured flow for submitting, approving, and tracking paid time off - improving visibility for employees, managers, and HR.See the agent Asset ManagementUnassigned AssetsIdentifies active devices with no assigned owner, closing accountability gaps and keeping the asset register reliable.See the agent SecurityUnauthorized Applications DetectionHighlights applications with low or no usage so IT can reclaim licenses, reduce SaaS spend, and shrink the application attack surfaceSee the agent SecurityUnencrypted AssetsAutomated detection of devices without full-disk encryption with compliance enforcement workflows.See the agent IdentityUnlock User AccountRestores access for locked-out users across all integrated identity providers through a single verified, automated flowSee the agent Software ManagementUnused Application DiscoverySurfaces applications with low or no usage so IT can reclaim licenses and reduce SaaS spend.See the agent

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