SnipeIT
Snipe-IT is a free, open-source IT asset management platform that helps organizations track hardware, software licenses, accessories, and consumables. Integrating Snipe-IT with Harmony brings asset data directly into your IT service workflows, ensuring incidents and requests are always tied to accurate, up-to-date asset records. This connection eliminates manual lookups and gives your team full context when resolving issues.
Capabilities
- Asset Sync: Automatically imports and updates asset records from Snipe-IT into Harmony to keep your CMDB current.
- Incident Enrichment: Links assets from Snipe-IT to related incidents and service requests for faster, more informed resolution.
- Asset Lifecycle Tracking: Reflects real-time status changes such as check-outs, check-ins, and retirements from Snipe-IT within Harmony workflows.
What Harmony does with SnipeIT
Harmony connects with Snipe-IT to give employees and IT teams instant visibility into hardware and software assets without ever leaving Slack or Microsoft Teams. When someone needs a laptop reassigned, a license checked, or a new asset checked out, Harmony handles the request conversationally and writes the result straight back into Snipe-IT. This keeps your asset register accurate in real time while reducing the back-and-forth that typically slows IT operations down. The result is a tighter, more responsive asset management workflow that meets employees where they already work.
Data synced
- Hardware asset records including make, model, and serial number
- Asset assignment status and current assignee details
- Software license seats and expiry dates
- Asset categories, locations, and custom field values
Actions available
- Check out or check in an asset to a specific user or location
- Update asset fields such as status, location, or assigned user
- Create a new asset record from a submitted request
Real-world use cases
Lost laptop, locked in seconds: When an employee reports a lost device in Slack, Harmony looks up the asset in Snipe-IT and immediately updates its status to lost or stolen so the IT team has an accurate audit trail without manual data entry.
Onboarding gear, ready on day one: An IT coordinator triggers a new-hire equipment request through Slack and Harmony checks out the assigned laptop and accessories in Snipe-IT automatically, so everything is logged before the employee walks in the door.
License seat check before you buy: Before a manager requests additional software licenses, Harmony queries Snipe-IT in Slack and reports exactly how many seats are available and how many are currently assigned, preventing unnecessary purchases.
FAQ
Snipe-IT is an open-source IT asset management system used by IT teams to track hardware, software licenses, accessories, and consumables across an organization. Connecting Snipe-IT gives Harmony live access to asset records and the ability to act on them, turning routine asset requests into automated, auditable actions.