Integration Directory
IT Asset Management

Firstbase

Firstbase is a platform that automates the procurement, shipping, and management of physical equipment and home office assets for distributed teams. Integrating Firstbase with Harmony gives IT teams complete visibility into employee asset lifecycles alongside their service management workflows. This connection ensures that hardware requests, returns, and replacements are tracked in a single, unified system.

Capabilities

  • Asset Lifecycle Tracking: Automatically sync Firstbase equipment records into Harmony to maintain an up-to-date inventory of all employee-assigned assets.
  • Hardware Request Automation: Trigger Firstbase procurement workflows directly from Harmony service requests, reducing manual handoffs between IT and operations teams.
  • Offboarding Asset Recovery: Initiate and monitor equipment retrieval processes in Firstbase when an offboarding ticket is created or resolved in Harmony.

What Harmony does with Firstbase

Equipment bought through Firstbase usually lives in a separate portal from the rest of your asset records. Connecting Firstbase pulls that inventory into Harmony as real assets, with serial numbers, condition, cost, and who holds each item, so remote equipment is part of one inventory instead of a second system to reconcile.

Data synced

  • Inventory items with serial number, SKU, and category
  • Deployment status and condition, mapped to Harmony asset states
  • Assignment, including who holds an item and since when
  • Purchase and billing detail, including price, vendor, and renewal dates

Actions available

  • Sync Firstbase inventory into Harmony as tracked assets
  • Keep assignment and deployment status current as equipment moves
  • Reflect available and awaiting-arrival equipment as stock in Harmony

Real-world use cases

Remote equipment in one inventory: Laptops shipped through Firstbase appear in Harmony with serial and owner, so the asset list covers home office equipment too.

Stock you can actually see: Items marked available or awaiting arrival show as stock in Harmony, so IT knows what is on hand before ordering more.

Offboarding with the asset attached: When someone leaves, the equipment assigned to them in Firstbase is visible on their Harmony record, so recovery is tracked.

FAQ

Firstbase handles procurement, shipping, and recovery of laptops and home office equipment, used by IT teams supporting distributed employees. Equipment bought through Firstbase usually lives in a separate portal from the rest of your asset records.