Integration Directory
IT Asset Management

Juniper Mist

Juniper Mist is an AI-driven networking platform that delivers wireless, wired, and SD-WAN management through a cloud-native architecture. Integrating Juniper Mist with Harmony brings real-time network health data directly into your IT service management workflows. This connection enables Harmony to automatically correlate network events with incidents, reducing mean time to resolution and improving visibility across your infrastructure.

Capabilities

  • Automated Incident Creation: Converts Juniper Mist network alerts and anomalies into Harmony incidents automatically, ensuring no issue goes untracked.
  • Network Event Correlation: Maps Mist AI-detected events to affected users, devices, and services so Harmony can prioritize and route tickets with full context.
  • Asset Synchronization: Pulls access point, switch, and device inventory from Juniper Mist into the Harmony CMDB to keep network asset records accurate and up to date.

What Harmony does with Juniper Mist

Network infrastructure usually sits outside the asset system entirely. Connecting Mist registers your organization with Harmony using your API endpoint and key, so the network is part of your IT platform rather than a console only the network team opens.

Data synced

  • The Mist organization your API key is scoped to
  • The regional API endpoint the integration is configured against
  • Connection status for the configured integration
  • The credential itself, stored encrypted per tenant

Actions available

  • Connect a Mist organization to Harmony with a scoped API key
  • Configure the correct regional endpoint for your tenant
  • Keep network credentials held centrally and encrypted

Real-world use cases

Network in the platform: IT connects Mist so network infrastructure is registered in Harmony alongside identity, devices, and applications.

Right region, one place: The regional Mist endpoint is configured once in Harmony rather than remembered per admin.

Foundation for network visibility: With the organization connected, Mist becomes part of the Harmony estate rather than a separate silo.

FAQ

Juniper Mist is an AI driven networking platform for wireless, wired, and SD-WAN, run from the cloud. Network infrastructure usually sits outside the asset system entirely.