How Exodigo onboards field crews in hours instead of days
Underground infrastructure mapping puts most of the team in the field, not at a desk. Exodigo rebuilt onboarding around people who cannot wait on a laptop.
- to onboard a field crew member
- 4 hrs
- of HR and IT questions answered without a ticket
- 87%
- of offboarding checklists completed on time
- 100%
- people running IT for the whole company
- 2
At a glance
- Industry
- AI-powered subsurface imaging and infrastructure mapping
- Headquarters
- Tel Aviv and Walnut Creek, California
- Company size
- About 350, more than half in field roles
- IT team
- Two
- Operating constraint
- Crews work on active construction sites with limited connectivity
- Harmony agents in use
- Onboarding and offboarding, HR, ITSM
Illustrative mockup. This story is sample content created to design and review the customer-story layout. The company is real; the metrics, quotes and people below are invented and must not be published or cited.
The challenge: onboarding built for desks
Exodigo maps what is underneath the ground before anyone digs into it, which means the majority of its people spend their week on survey sites rather than in an office. Onboarding, however, had been designed around an office: collect a laptop, sit with IT, work through a checklist.
For a field crew member starting on a Monday site, that sequence cost days of billable work. Worse, it front-loaded questions onto the two-person IT team at exactly the times they were least available, because a new site opening is also when everything else needs attention.
A crew lead does not have a lunch break to spend on a ticket. If onboarding needs their desk time, it does not happen.
R. NakamuraVP of People Operations, Exodigo (illustrative)
What changed: onboarding moved to the phone
Harmony runs onboarding as a conversation in the tool the crews already carry. Accounts, safety certifications, equipment assignment and policy acknowledgements are gathered and provisioned in the order that suits the person, not the order that suited the checklist. A crew member can complete most of it between site visits.
The same agent handles the questions that follow, which for field staff skew heavily toward HR rather than IT: expense policy, shift scheduling, certification renewals. Around 87% resolve without ever becoming a ticket.
We stopped asking the field to behave like the office.
R. NakamuraVP of People Operations, Exodigo (illustrative)
The result: offboarding got rigorous too
The unexpected win was on the way out. Field equipment and site access had historically been the hardest things to reclaim, because offboarding depended on a manager remembering a checklist during a busy week. Running it as an agent-driven process took completion from patchy to complete, which matters when the access in question is to an active construction site.
