Datadog On-Call
Datadog On-Call is an incident response tool that manages on-call schedules, escalation policies, and team paging to ensure the right engineers are alerted when critical issues arise. Integrating Datadog On-Call with Harmony allows urgent tickets and major incidents to automatically trigger pages to the appropriate on-call teams without manual intervention. This keeps response times fast and ensures no critical alert falls through the cracks.
Capabilities
- Automated Paging: Instantly page the correct on-call team when Harmony detects a high-priority ticket or major incident.
- Incident Escalation: Escalate unacknowledged pages through Datadog On-Call escalation policies directly from within Harmony workflows.
- Bidirectional Status Sync: Keep incident status updated in both Harmony and Datadog On-Call so all stakeholders have a consistent, real-time view of resolution progress.
What Harmony does with Datadog On-Call
Harmony connects directly to Datadog On-Call so that urgent tickets and major incidents raised in Slack never stall waiting for someone to manually page the right team. When an employee reports a critical issue or an alert crosses a severity threshold, Harmony can trigger an on-call page, surface responder availability, and keep the incident conversation in Slack synchronized with the ongoing Datadog On-Call schedule. The result is faster mean-time-to-acknowledge without forcing responders or service desk staff to switch between tools.
Data synced
- On-call schedules and shift rotations
- Escalation policy configurations
- Active and historical incident records
- Team and responder availability status
Actions available
- Trigger a new on-call page for a specified team or escalation policy
- Acknowledge or resolve an active incident on behalf of a responder
- Create a new incident linked to an originating Harmony ticket
Real-world use cases
Critical outage, instant page: When a network engineer submits a P1 ticket in Slack, Harmony detects the critical priority and immediately pages the on-call infrastructure team through Datadog On-Call, posting the acknowledgment link back into the same Slack thread.
After-hours escalation without delay: Outside business hours, a service desk bot in Slack identifies an unresolved severity-2 ticket aging past its SLA and automatically escalates to the next tier in the Datadog On-Call escalation policy without any human intervention.
Responder handoff made visible: As an on-call shift rotation occurs, Harmony reads the updated schedule from Datadog On-Call and notifies the incoming responder in Slack with a summary of any open incidents they are now responsible for.
Related integrations
FAQ
Datadog On-Call is an incident response and on-call scheduling product used by engineering and operations teams to ensure the right people are alerted and available when services degrade or fail. Connecting Datadog On-Call gives Harmony real-time visibility into on-call schedules, escalation policies, and active incidents so it can route urgent requests to the correct responder instantly from within Slack or Microsoft Teams.