Integration Directory
SaaS Application

TestRail

TestRail is a web-based test case management tool that helps QA teams organize, track, and manage their software testing efforts. Integrating TestRail with Harmony bridges the gap between quality assurance and IT service management, ensuring test failures and defects automatically surface as actionable incidents. This connection gives teams full visibility into how testing activity impacts service health and release readiness.

Capabilities

  • Automated Incident Creation: Automatically generate Harmony incidents when TestRail test runs fail or fall below defined quality thresholds.
  • Test Run Visibility: Surface TestRail test plan and run status directly within Harmony dashboards for unified release oversight.
  • Bidirectional Status Sync: Keep incident resolution states and TestRail defect records in sync so QA and IT teams always work from the same source of truth.

What Harmony does with TestRail

QA tools are licensed per seat and often keep accounts for contractors and former team members. Connecting TestRail gives Harmony its user list and licence visibility, so IT knows who holds a seat and can reclaim the ones that are no longer needed.

Data synced

  • TestRail users and their account details
  • License assignment and seat type per user
  • Account status, active or inactive
  • The TestRail instance each account belongs to

Actions available

  • Bring TestRail users into the Harmony application inventory
  • Track licence assignment across the QA team
  • Surface inactive or unneeded accounts for reclamation

Real-world use cases

Contractor seats after a project: A test cycle ends and IT reclaims the TestRail seats held by contractors, rather than paying through the next renewal.

Who has QA tooling: An access review shows exactly who holds a TestRail licence, alongside every other application that person can reach.

Offboarding the full stack: When a QA engineer leaves, their TestRail seat appears on the leaver's application list and is released.

FAQ

TestRail is the test case management tool where QA teams plan runs and track results, licensed per user. QA tools are licensed per seat and often keep accounts for contractors and former team members.