Integration Directory
Collaboration

Microsoft Teams

Microsoft Teams is a collaboration platform that combines workplace chat, video meetings, file storage, and application integration. Connecting Teams to Harmony transforms your channels into an intelligent IT helpdesk with autonomous ticket resolution, AI-powered responses, and seamless workflow automation.

Capabilities

  • Autonomous Help Desk: Transform Teams channels into an AI-powered help desk with autonomous ticket resolution
  • Team Inbox: Centralize all IT tickets in a dedicated channel for support agents to triage and collaborate
  • Automation workflows: Trigger workflows, receive notifications, and execute IT actions directly from Teams
  • Adaptive Cards: Interactive rich cards for ticket updates, approvals, and status changes
  • Message Actions: Convert any message into a ticket using the Teams message context menu
  • AI Responses: Get intelligent answers from Harmony's AI trained on your knowledge base and IT procedures

What Harmony does with Microsoft Teams

Harmony lives inside Microsoft Teams as the place employees ask for help and get resolutions. There is no new portal to learn and no context switching. People describe what they need in plain language, and Harmony handles IT, HR, finance, procurement, and legal requests right in the conversation, whether that is a chat with the Harmony bot, a dedicated help channel, or a message action on any message.

Data synced

  • User profiles and identity, so Harmony knows who is asking and can personalize the response
  • Team and channel information, including the channels Harmony has been added to
  • Channel and direct message conversations where Harmony is present
  • File attachments shared as part of a request

Actions available

  • Answer questions in plain language and post resolutions in the conversation
  • Show adaptive cards so requests are submitted and approved without leaving Teams
  • Post ticket updates in channels and send activity feed notifications
  • Provision new teams and trigger automation workflows as part of a request

Real-world use cases

Instant answers: An employee asks about expense policy in a chat and Harmony returns the right guidance from the knowledge base in seconds.

Request from a message: A team lead uses a message action to open an access request, then approves it from the activity feed.

Status without follow-up: A user checks an open ticket in the help channel and sees the current status without chasing anyone.

FAQ

Microsoft Teams is the collaboration hub where your teams already work, and it is where Harmony meets employees to resolve requests. Harmony lives inside Microsoft Teams as the place employees ask for help and get resolutions.