Microsoft Teams is a collaboration platform that combines workplace chat, video meetings, file storage, and application integration. Connecting Teams to Harmony transforms your channels into an intelligent IT helpdesk with autonomous ticket resolution, AI-powered responses, and seamless workflow automation.

Capabilities

• Autonomous Help Desk: Transform Teams channels into an AI-powered help desk with autonomous ticket resolution
• Team Inbox: Centralize all IT tickets in a dedicated channel for support agents to triage and collaborate
• Automation workflows: Trigger workflows, receive notifications, and execute IT actions directly from Teams
• Adaptive Cards: Interactive rich cards for ticket updates, approvals, and status changes
• Message Actions: Convert any message into a ticket using the Teams message context menu
• AI Responses: Get intelligent answers from Harmony's AI trained on your knowledge base and IT procedures