Integration Directory
MDM

Rippling (MDM)

Rippling (MDM) integrates with Harmony to streamline IT service management.

What Harmony does with Rippling (MDM)

Harmony connects to Rippling's mobile device management layer so that IT teams can handle device health, policy enforcement, and offboarding entirely from Slack without switching consoles. When an employee messages the helpdesk, Harmony pulls live device context from Rippling to inform every response and action. This tight connection means routine tasks like locking a lost laptop or wiping a departing employee's phone happen in seconds, not minutes. The result is a faster, more consistent device management experience built around the conversations IT is already having.

Data synced

  • Enrolled device inventory with hardware details
  • Device compliance and policy status
  • Assigned device owner and employee profile
  • Active MDM enrollment and platform type

Actions available

  • Lock a device remotely from a Slack conversation
  • Wipe a device to factory settings during offboarding
  • Unenroll a device from MDM when a ticket is resolved

Real-world use cases

Lost laptop, locked in seconds: When an employee messages the Slack helpdesk reporting a missing laptop, Harmony pulls the device record from Rippling and lets the IT technician lock it with one click without leaving Slack.

Offboarding device wipe: As soon as an IT admin closes a termination ticket in Harmony, it triggers a remote wipe on the departing employee's enrolled devices in Rippling, ensuring no data lingers on unmanaged hardware.

Compliance check on request: When an employee asks for access to a sensitive system, Harmony checks Rippling MDM in real time to confirm their device meets compliance policy before the IT team approves the request.

FAQ

Rippling MDM is a device management platform built into the Rippling workforce platform, used by IT teams to enroll, secure, and manage employee laptops, phones, and tablets at scale. Connecting Rippling MDM gives Harmony real-time visibility into device inventory, compliance status, and policy assignments so it can act on devices directly from Slack or Microsoft Teams.