Integration Directory
MDM

Mosyle

Mosyle is an Apple-focused mobile device management (MDM) platform that helps organizations configure, secure, and manage their macOS, iOS, and iPadOS devices at scale. Integrating Mosyle with Harmony gives IT teams unified visibility into device compliance and health alongside their service management workflows. This connection enables Harmony to automatically correlate device data with incidents, reducing resolution time and improving asset accuracy.

Capabilities

  • Device Inventory Sync: Automatically imports and updates Apple device records from Mosyle into Harmony's asset management database.
  • Compliance Alerting: Triggers Harmony incidents or alerts when Mosyle detects devices falling out of compliance with security policies.
  • Incident Enrichment: Attaches real-time Mosyle device details — such as OS version, enrollment status, and last check-in — directly to related Harmony tickets.

What Harmony does with Mosyle

Harmony connects with Mosyle to give IT teams instant visibility into their Apple device fleet without leaving Slack or Microsoft Teams. When an employee reports a device issue, Harmony can pull real-time enrollment status, configuration profiles, and compliance data directly from Mosyle to inform the response. This tight connection means technicians spend less time switching between consoles and more time resolving problems, while employees get faster answers about their Mac, iPhone, or iPad.

Data synced

  • Enrolled device inventory with hardware details and serial numbers
  • Device compliance status and policy violations
  • Assigned user and device group memberships
  • Installed application catalog per device

Actions available

  • Lock a managed Apple device remotely when a loss or theft is reported
  • Trigger a compliance check and refresh device management profiles on demand
  • Send a remote wipe command to a specific enrolled device

Real-world use cases

Lost Device Response: When an employee messages the IT Slack channel that their MacBook is missing, Harmony locates the device in Mosyle and issues a remote lock in the same conversation without the technician ever opening the Mosyle console.

Compliance Audit Assist: A security engineer asks Harmony in Slack which devices are out of compliance before an audit, and Harmony instantly surfaces the list pulled from Mosyle with device names, owners, and failing policy details.

App Verification Request: An employee asks IT whether a required security app is installed on their iPad, and Harmony queries Mosyle's installed application data and replies directly in Slack with a confirmed yes or a prompt to push the app.

FAQ

Mosyle Business is an Apple-focused mobile device management platform used by IT teams to enroll, configure, secure, and manage Mac, iPhone, iPad, and Apple TV devices at scale. Connecting Mosyle gives Harmony live access to device inventory, compliance posture, and management actions so IT can respond to employee requests entirely from their messaging workspace.