Active Directory is Microsoft's directory service for managing users, groups, and devices across an organization's network. Integrating Active Directory with Harmony ensures that employee identity data stays automatically synchronized, so access rights and IT workflows always reflect your current organizational structure. This connection allows Harmony to intelligently route tickets, enforce role-based permissions, and trigger automated onboarding or offboarding processes.

Capabilities

• User Sync: Automatically import and update user profiles, groups, and organizational units from Active Directory into Harmony.
• Role-Based Access Control: Map Active Directory groups to Harmony roles to ensure employees have the correct permissions without manual intervention.
• Automated Onboarding & Offboarding: Trigger IT service workflows in Harmony when users are added, modified, or removed in Active Directory.