Gong
Gong is a revenue intelligence platform that captures and analyzes customer-facing conversations across calls, emails, and meetings. Integrating Gong with Harmony brings sales and support interaction data directly into your IT service workflows, enabling faster incident correlation and richer context for issue resolution. Teams gain end-to-end visibility by connecting customer conversation insights with backend IT operations.
Capabilities
- Conversation Sync: Automatically pulls Gong call and meeting data into Harmony to enrich service tickets with real customer context.
- AI-Driven Incident Correlation: Maps patterns from Gong interaction analytics to active incidents, helping teams identify recurring issues reported by customers.
- Automated Ticket Creation: Generates Harmony service tickets directly from flagged Gong conversations, reducing manual handoffs between sales and IT support teams.
What Harmony does with Gong
Harmony connects with Gong to bring revenue intelligence directly into the flow of work inside Slack and Microsoft Teams. When a rep needs a call summary, a manager wants to flag coaching moments, or IT needs to provision Gong access for a new hire, Harmony handles it without anyone leaving their chat window. The integration means sales teams spend less time hunting for conversation insights and more time acting on them.
Data synced
- Call recordings and transcripts
- Deal activity and engagement signals
- Gong user accounts and license assignments
- Coaching feedback and scorecards
Actions available
- Retrieve and share call summaries in Slack
- Provision or deprovision Gong user licenses
- Create and assign coaching feedback on recorded calls
Real-world use cases
New hire onboarding ready: When IT completes a new sales rep's onboarding ticket, Harmony automatically provisions their Gong license and posts a confirmation in the team's Slack channel so the manager knows they can start listening to calls on day one.
Call summary on demand: A sales manager types a request in Slack asking for a summary of yesterday's enterprise demo call, and Harmony pulls the Gong transcript summary and posts it directly in the thread within seconds.
Lost laptop, locked in seconds: When a sales rep reports a lost device through Slack, Harmony immediately suspends the rep's Gong account alongside other app access, preventing any unauthorized playback of recorded customer conversations.
Related integrations
FAQ
Gong is a revenue intelligence platform used by sales teams, sales managers, and revenue operations professionals to record, transcribe, and analyze customer-facing calls and emails. Connecting Gong gives Harmony access to conversation data and account activity so it can surface insights, answer questions, and automate Gong-related workflows directly in Slack or Microsoft Teams.