Microsoft 365 is a cloud-based suite of productivity tools including Word, Excel, Teams, Outlook, and SharePoint, used by organizations worldwide for collaboration and communication. Integrating Microsoft 365 with Harmony gives IT teams full visibility into license usage, user activity, and application health across the entire suite. This connection enables faster incident response, automated provisioning workflows, and smarter resource management without leaving the Harmony platform.

Capabilities

• License Management: Monitor and optimize Microsoft 365 license assignments to reduce waste and ensure users have the access they need.
• Incident Auto-Detection: Automatically surface and route service issues tied to Microsoft 365 apps directly into Harmony's incident management workflow.
• User Provisioning: Streamline onboarding and offboarding by syncing Microsoft 365 user accounts and permissions with Harmony's automation engine.