HARMONY FOR IT
Resolve IT requests before they become tickets
Harmony's AI agents answer and resolve IT requests right where employees already work, in Slack and Teams. Cyera resolves up to 89% of employee requests.
An employee needs something from IT.
- Ask in plain languageNo portal, no forms.
- Harmony knows themDevice, apps, access, role.
- It gets resolvedWith approval where it matters.
The request closes in the conversation it started in, and the IT team only sees the ones that need a human.
Your IT team should not be a reset button
Most of what reaches IT is repetitive: a locked account, an app someone needs, a laptop acting up, a new hire starting Monday. Each one is quick on its own. Together they bury the team, and the strategic work waits.
- Password resets
- MFA
- App access
- Device issues
- Software requests
- Onboarding
With Harmony, resolved before anyone opens a ticket.
How it works
An employee needs something from IT.
Ask in plain language
Employees ask Harmony in the Slack or Teams they already use, like they would a colleague on the IT team.
Harmony knows them
It already has their context: devices, applications, identity groups, role, and manager, pulled from across your whole stack.
It gets resolved
Harmony resets the password, grants the access, or fixes the device, with an approval step where policy requires one, or routes it to the right person.
The request closes in the conversation it started in, and the IT team only sees the ones that need a human.
What IT gets
Up to 89%
of employee requests resolved at Cyera, company-wide
48 hours
typical time to go live
A queue that clears itself
Routine requests resolve end to end, 24/7, without a technician.
One platform, one source of truth
Service desk, assets, applications, and people in one place, not five tools.
Time back for real projects
Fewer repetitive tickets, so IT works on what moves the company.
What employees can do
Password and MFA resets
Unlock an account or reset MFA in Slack, verified and logged.
App access requests
Ask for an app and get it through the right identity group, with approval.
Device help
Troubleshoot a laptop, retrieve a recovery key, or request a replacement.
Onboarding
Accounts, apps, and devices ready on day one.
Offboarding
Access revoked and devices recovered, without a missed step.
And 100+ more pre-built agents, out of the box
Explore the library
Why Harmony
- 01
The whole employee, the whole stack
Harmony knows each employee's devices, apps, groups, role, and manager. A standalone help desk bot has none of this context.
- 02
It acts, not just answers
Harmony does more than find the knowledge article. It runs the reset, the group assignment, or the provisioning, end to end.
- 03
Service desk and ITAM together
Requests, assets, and applications share one data model, so every ticket arrives with the context to resolve it.
- 04
On top of your ITSM, or instead of it
Add Harmony as an AI layer over ServiceNow, Jira Service Management, or Freshservice, or run it as your full ITSM.
- 05
Build your own agents
Agent Studio and Harmony Genie turn any IT process into an agent, without a services engagement.
Why not just build our own bot?
A homegrown bot, or an agent wired up with Claude or Gemini, can repeat an FAQ. It has none of this context, no AI guardrails, and building and maintaining agents per team does not scale.
Works with the IT stack you already run
Harmony connects to your identity provider, device management, and ITSM tools, and makes them reachable from one conversation.
Keep your IdP, MDM, and ITSM. Harmony works on top.
Autonomy with the controls IT expects
Approval where policy says so
Sensitive actions wait for a named approver before anything changes.
Least-privilege access
Agents act through scoped connections, never with blanket admin rights.
Every action is logged
Who asked, what ran, and who approved it, ready for audit.
Answers cite their source
With no source, the agent escalates instead of guessing.
Secure by Design
Four layers of security, so the AI never reaches your systems directly.
Guardrails
Every response is filtered by policy before it ships
Human-in-the-loop
Sensitive actions wait for explicit approval
Deterministic flows
The automation agent runs as code, not improvisation
Scoped access
Least-privilege connections, never direct core access
- SAML and SCIM based access
- RBAC managed by your IdP
- Step-by-step audit log per run
Questions IT asks
Harmony resolves employee IT requests in Slack and Teams, from password resets to app access and device issues, and gives IT one platform for the service desk, assets, applications, and employee data.