Integration Directory
SaaS Application

Bring Your Own App

Bring Your Own App integrates with Harmony to streamline IT service management.

What Harmony does with Bring Your Own App

Harmony connects to any internal or third-party web application through its Bring Your Own App framework, letting teams surface information and trigger actions from tools that don't yet have a native integration. By defining a custom connector with an API endpoint, authentication method, and a lightweight data schema, IT and operations teams can extend Harmony's conversational interface to practically any SaaS or internal tool in their stack. This means employees get a single place in Slack or Microsoft Teams to ask questions and get things done, regardless of whether the underlying system is a major platform or a homegrown solution.

Data synced

  • Custom API record fields mapped by the administrator
  • Authentication token status and connection health
  • User-defined entity lists pulled from registered endpoints
  • Timestamped response payloads from configured API calls

Actions available

  • Create or update records in the registered application via its API
  • Send authenticated POST or PUT requests triggered by employee requests in chat
  • Retrieve and surface structured data from custom endpoints in a Harmony response

Real-world use cases

Homegrown tool, instant answers: When an employee asks about the status of an internal procurement request in Slack, Harmony queries the company's bespoke procurement app through the custom connector and returns the live status without the employee ever leaving the chat.

IT ops without a native connector: An IT administrator registers a niche monitoring tool using Bring Your Own App, so on-call engineers can ask Harmony for current alert counts directly in Microsoft Teams instead of switching tabs.

New SaaS, zero wait: When a team adopts a new SaaS vendor before an official Harmony integration exists, an IT admin maps the vendor's REST API in minutes so employees can self-serve data requests from day one.

FAQ

Bring Your Own App is a custom connector framework that lets IT administrators register any web application with a defined API as a Harmony data source and action target. Connecting your own app gives Harmony the ability to read live data and perform actions in tools that fall outside the standard integration catalog.