New Relic
New Relic is a cloud-based observability platform that provides real-time monitoring, performance analytics, and error tracking across applications and infrastructure. Integrating New Relic with Harmony enables teams to automatically convert performance alerts and anomalies into actionable IT service tickets. This connection ensures that critical incidents surfaced by New Relic are triaged, assigned, and resolved within a unified ITSM workflow.
Capabilities
- Automated Incident Creation: Converts New Relic alerts and threshold breaches into Harmony incidents without manual intervention.
- Bidirectional Status Sync: Keeps incident status and resolution updates aligned between New Relic and Harmony in real time.
- Contextual Alert Enrichment: Attaches New Relic performance data, traces, and error details directly to Harmony tickets for faster diagnosis.
What Harmony does with New Relic
Observability platforms are bought per user and often carry seats for people who moved teams a year ago. Connecting New Relic gives Harmony its user list, roles, and login activity, so IT can see who holds a licence, at what tier, and whether they still use it.
Data synced
- New Relic users and their account details
- Roles and license tier per user
- Login activity, so genuine usage is visible
- Account status, for finding seats that sit unused
Actions available
- Bring New Relic users into the Harmony application inventory
- Track roles and license tiers for cost decisions
- Surface users with no recent login ahead of a renewal
Real-world use cases
Right-sizing the contract: Before renewal, IT sees which New Relic users actually logged in and what tier each holds, then negotiates from real numbers.
Who has observability access: A security review asks who can reach production telemetry. The user and role list is in Harmony.
Leaver with a full seat: Offboarding surfaces a departed engineer still holding a paid New Relic licence, so it is released.
Related integrations
FAQ
New Relic is an observability platform for monitoring applications and infrastructure, licensed per user and easy to over-provision. Observability platforms are bought per user and often carry seats for people who moved teams a year ago.