Integration Directory
SaaS Application

Asana

Asana is a leading project management platform that helps teams organize, track, and manage their work across projects and workflows. Integrating Asana with Harmony connects IT service management processes directly to project tasks, ensuring incidents and requests are tracked alongside broader team initiatives. This integration reduces manual handoffs and keeps both IT and business teams aligned in real time.

Capabilities

  • Automatic Task Creation: Converts Harmony incidents and service requests into Asana tasks instantly, eliminating manual data entry.
  • Two-Way Status Sync: Keeps task and ticket statuses updated across both platforms so teams always see the latest progress without switching tools.
  • Incident-to-Project Linking: Associates Harmony incidents with existing Asana projects, giving full context to project managers and IT staff in a single view.

What Harmony does with Asana

Connecting Asana lets you escalate a Harmony ticket into an Asana task instead of retyping it. Harmony exports the ticket, with the fields you map, and keeps a reference so IT can see where it went. Asana stays the place that team works, and Harmony stays the place the employee asked.

Data synced

  • Asana projects and workspaces available as export targets
  • Task fields on the target project, so an export maps cleanly
  • Asana users, for setting the assignee on export
  • A reference to the task Harmony created, kept on the ticket

Actions available

  • Escalate a Harmony ticket to Asana as a task
  • Map ticket fields and set the assignee as part of the export
  • Keep a link to the exported task on the originating ticket

Real-world use cases

Escalation that needs engineering: A bug reaches the service desk. Instead of retyping it, the agent escalates it to the engineering Asana project and the ticket keeps a link to the task.

Work that belongs to another team: An office request lands with IT but belongs to operations. It is exported to their Asana project, so the work sits where that team actually looks.

No double entry: The ticket details, reporter, and assignee travel with the export, so nobody rekeys the same request into a second tool.

FAQ

Asana is the project management platform where teams organize and track work, and it is where IT escalates a ticket that another team needs to pick up. Connecting Asana lets you escalate a Harmony ticket into an Asana task instead of retyping it.