Integration Directory
SaaS Application

Miro

Miro is a collaborative online whiteboard platform that enables teams to brainstorm, plan, and visualize ideas in real time. Integrating Miro with Harmony brings visual collaboration directly into your IT service management workflows, making it easier to map incidents, plan changes, and coordinate complex projects. Teams can link Miro boards to Harmony tickets and records, keeping visual context alongside operational data.

Capabilities

  • Board Linking: Attach Miro boards directly to Harmony tickets, change requests, or projects for instant visual context.
  • Incident Visualization: Create and update Miro diagrams from within Harmony to map incident timelines, root causes, and resolution steps.
  • Automated Notifications: Trigger alerts in Miro or Harmony when board content or ticket statuses change, keeping all stakeholders aligned.

What Harmony does with Miro

Miro spreads through a company quickly and quietly. Connecting Miro through the Organizations and Audit Logs APIs gives Harmony the user list and sign-in activity, so IT can see who holds a seat and who stopped using it. This uses Miro's enterprise APIs, so an Enterprise plan and a company admin are needed to set it up.

Data synced

  • Miro users across the organization, with their seat details
  • License assignment per user
  • Sign-in activity from the audit logs
  • Account status, for identifying seats that are no longer active

Actions available

  • Bring Miro users into the Harmony application inventory
  • Track seat and license assignment for renewal decisions
  • Surface seats with no recent sign-in activity

Real-world use cases

Trimming before renewal: IT pulls the list of Miro seats with no sign-in in the last quarter and reduces the licence count at renewal.

Who has a seat: A team lead asks who on their team has Miro. The answer comes from Harmony rather than a vendor admin panel.

Leaver still licensed: An access review surfaces a departed employee with an active Miro seat, so it is reclaimed.

FAQ

Miro is the collaborative whiteboard where teams run planning and retrospectives, and another per-seat licence IT is asked to keep in check. Miro spreads through a company quickly and quietly.