Tequipy
Tequipy is an IT asset management platform that helps organizations procure, track, and offboard employee devices and equipment throughout their lifecycle. Integrating Tequipy with Harmony connects asset data directly to your IT service workflows, giving support teams real-time visibility into hardware assignments and statuses. This reduces manual lookups and ensures that incidents, requests, and changes are always linked to accurate, up-to-date asset information.
Capabilities
- Asset Sync: Automatically imports and updates device and equipment records from Tequipy into the Harmony asset inventory.
- Incident Enrichment: Attaches relevant asset details to incidents and service requests, helping agents resolve issues faster with full device context.
- Lifecycle Automation: Triggers Harmony workflows based on Tequipy asset events such as onboarding assignments or offboarding retrievals.
What Harmony does with Tequipy
Harmony connects with Tequipy to bring IT asset management directly into the day-to-day flow of work inside Slack and Microsoft Teams. When an employee needs a device, wants to report a hardware issue, or an IT admin needs to track equipment across the organization, Harmony acts as the conversational layer on top of Tequipy's asset data. This means IT teams spend less time fielding manual requests and employees get faster answers about their equipment without leaving the tools they already use.
Data synced
- Employee device assignments and ownership records
- Asset inventory status and availability
- Hardware lifecycle stage and condition data
- Pending and completed equipment requests
Actions available
- Create a new equipment request on behalf of an employee
- Update the assigned owner of an asset when a role or team changes
- Trigger an offboarding asset retrieval workflow for a departing employee
Real-world use cases
New Hire Equipment: When a new employee is onboarded, Harmony detects the new user and automatically raises a device provisioning request in Tequipy, notifying the IT admin in Slack so equipment is ready before the start date.
Asset Lookup: An IT admin can ask Harmony in Slack which laptop is assigned to a specific employee and instantly receive the device model, serial number, and current lifecycle status pulled live from Tequipy.
Offboarding Retrieval: When HR triggers an offboarding flow, Harmony initiates the asset retrieval process in Tequipy and posts a checklist to the IT team's Slack channel so no equipment is overlooked before the employee's last day.
FAQ
Tequipy is an IT asset management platform that helps IT teams procure, track, and offboard employee devices and equipment throughout the hardware lifecycle. Connecting Tequipy gives Harmony real-time visibility into asset inventory and ownership so it can resolve hardware requests, surface device details, and trigger equipment workflows directly from chat.