Identity
IdP MFA Reset
Securely restores access for users who have lost or replaced their authentication device, with identity verification and guided re-enrollment built in
- Triggered when a user requests an MFA reset
- Verifies the requester's identity through a secure authentication step
- Resets all MFA factors in the identity provider, forcing re-enrollment
- Terminates active sessions to immediately cut off access from the previous device
- Notifies the user through their preferred communication channel with re-enrollment instructions
- Updates the ticket with the full outcome for audit and traceability