Identity

IdP MFA Reset

Securely restores access for users who have lost or replaced their authentication device, with identity verification and guided re-enrollment built in

  • Triggered when a user requests an MFA reset
  • Verifies the requester's identity through a secure authentication step
  • Resets all MFA factors in the identity provider, forcing re-enrollment
  • Terminates active sessions to immediately cut off access from the previous device
  • Notifies the user through their preferred communication channel with re-enrollment instructions
  • Updates the ticket with the full outcome for audit and traceability

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