Box
Box is a cloud-based content management and file sharing platform that enables teams to store, organize, and collaborate on documents securely. Integrating Box with Harmony allows IT teams to automatically attach relevant files and documentation directly to service tickets and incidents. This keeps all supporting content in context, reducing resolution time and eliminating manual file hunting.
Capabilities
- File Attachment Sync: Automatically attach Box files and folders to Harmony tickets, keeping all relevant documentation in one place.
- Incident Documentation: Link Box documents to incident records so responders have instant access to runbooks, policies, and reference materials.
- Collaborative Content Management: Allow agents to upload, share, and update Box files directly from within the Harmony interface without switching tools.
What Harmony does with Box
Box seats are expensive and rarely reviewed. Connecting Box gives Harmony the enterprise user directory, each person's role and seat type, and their sign-in and content activity, so IT can see who genuinely uses Box and which accounts are just costing money.
Data synced
- Box enterprise users, with role, status, and job title
- Seat type, including whether an account is platform access only
- Storage allocated and used per account
- Sign-in and content activity from the enterprise audit log
Actions available
- Bring Box users into the Harmony application inventory
- Track seat and role assignment for license decisions
- Surface accounts with no recent sign-in or content activity
Real-world use cases
Seats nobody uses: A Box renewal is coming. IT filters for accounts with no sign-in activity this quarter and reclaims them before signing.
Who has Box: During an access review, the full Box user list with roles sits in Harmony next to everything else that person can reach.
Leaver still has access: An offboarding check surfaces a departed employee whose Box account is still active, so it gets closed.
FAQ
Box is the cloud content platform where companies store and share files, and one of the larger per-seat bills IT is asked to justify. Box seats are expensive and rarely reviewed.