Integration Directory
SaaS Application

Atlassian

Atlassian provides a suite of collaboration and project management tools including Jira, Confluence, and Trello, widely used by software and IT teams. Integrating Atlassian with Harmony enables bidirectional ticket synchronization and AI-powered resolution directly within your existing Atlassian workflows.

Capabilities

  • Ticket Synchronization: Bi-directionally sync incidents and service requests between Harmony and Jira
  • Knowledge Base Integration: Pull and push articles from Confluence to Harmony's knowledge management layer
  • User & Group Management: Manage Atlassian user access and group assignments through Harmony workflows

What Harmony does with Atlassian

Connecting your Atlassian organization gives IT a full view of who has access and which product licenses they hold across Jira, Confluence, Bitbucket, and the rest of the suite. Employees request product access in chat instead of filing a ticket. IT tracks license tiers and reclaims unused seats.

Data synced

  • License types and plan tiers per product across the suite
  • Full user directory across all Atlassian products
  • Product access per user, Jira, Confluence, Bitbucket, and more
  • Seat assignment and utilization across the organization

Actions available

  • Request access to an Atlassian product from chat
  • Reclaim unused seats across products
  • Refresh access and license data on demand

Real-world use cases

One request, right product: An engineer asks Harmony for Confluence access in Slack and it routes for approval, no ticket needed.

License rightsizing: IT sees which Atlassian products have idle Premium seats and reclaims them to match the plan.

Clean offboarding: When someone leaves, IT confirms their access is removed across every Atlassian product at once.

FAQ

Manage Atlassian cloud access and licenses across Jira, Confluence, and more from one place, with self-serve requests in Slack or Teams. Connecting your Atlassian organization gives IT a full view of who has access and which product licenses they hold across Jira, Confluence, Bitbucket, and the rest of the suite.