Pricing
Pricing that fits how you actually use Harmony
- 4.8 on G2 (80 reviews)
- 4.9 on Gartner Peer Insights (32 reviews)
- 4.9 on Capterra (19 reviews)
How your quote is built
Four things shape a quote. We work through all four with you on the first call, so the number follows the deployment.
Company size
How many employees the desks serve. A three-person IT team supporting 600 people is a different deployment from a global org, and the quote reflects that rather than averaging the two.
Desks and departments
How much of the company runs on Harmony: IT alone, or IT alongside HR, Facilities, Finance and the rest.
Expected request volume
The volume those desks handle, and how much of it the agents are expected to resolve end to end.
Environment complexity
What the agents have to reach into: your identity provider, device management, applications and records, and anything on-prem behind them.
What the quote buys
Two customers on what changed after they switched.
- CyeraHow Cyera automates ~89% of employee requests with Harmony - and replaced Jira in two days“Harmony was a godsend, honestly. We were able to automate most of our workflows within a couple of weeks of putting it in place - it didn’t take us much lift at all.”Kenny Vargas, IT Manager, CyeraRead the story →
- Mammoth BrandsHow Mammoth Brands took first response from four hours to seven seconds“Time to response, we went from four hours to seven seconds because the bot responds immediately.”Marce Ayala, Senior Manager, IT Infrastructure, Mammoth BrandsRead the story →
Questions people ask about pricing
- Why doesn't Harmony publish pricing?
- Pricing depends heavily on company size, how many departments you run on Harmony, and expected request volume. A single generic number would be misleading in either direction, so we scope every quote to the actual deployment instead.
- How is Harmony priced?
- Every quote is built around your team's size and how you plan to use Harmony, not a one-size-fits-all rate card. Talk to us and we'll walk through exactly how your number is built before you sign anything.
- What does a Harmony deployment include?
- Every deployment includes the core AI agent capabilities: the AI Service Desk Agent answering employees in Slack and Microsoft Teams, knowledge base generation behind it, the core integrations for identity, devices and applications, and support. What changes from one quote to the next is how many desks run on Harmony and how much governance and administration sits on top.
Get a quote scoped to your deployment
A 30-minute call on your desks, integrations and volume, and exactly how your quote is built. No generic rate card.