Integration Directory

Custom App

Custom Push is a flexible notification and data-delivery mechanism that lets you send custom payloads to any endpoint or webhook of your choice. Integrating Custom Push with Harmony allows you to broadcast real-time IT event data, alerts, and ticket updates to virtually any internal or third-party system. This ensures your teams and tools stay synchronized without being limited to pre-built connectors.

Capabilities

  • Custom Payload Delivery: Send tailored JSON or form-encoded data from Harmony events to any external endpoint or service.
  • Real-Time Event Triggers: Automatically push notifications when incidents, changes, or ticket updates occur within Harmony.
  • Flexible Endpoint Configuration: Define and manage multiple target URLs with custom headers and authentication to fit your unique infrastructure needs.
Custom App setup guide

What Harmony does with Custom App

Not every system in your stack has a connector, and internal tools almost never do. Custom App lets Harmony push events to an endpoint you define, with your own payload and authentication, so a homegrown or niche system can still take part in a Harmony workflow.

Data synced

  • The target endpoints you have configured
  • The Harmony events available to push
  • The payload shape you define for each target
  • Delivery outcome per push, so failures are visible

Actions available

  • Push a custom payload to an endpoint or webhook you configure
  • Trigger a push automatically from a Harmony event
  • Configure multiple targets, each with its own settings and authentication

Real-world use cases

Homegrown system in the loop: An internal tool with no connector receives a payload from Harmony when a request is approved, with no middleware to maintain.

Niche vendor tool: A specialist system used by one team gets ticket events pushed to its webhook, so that team sees updates where they already work.

Custom automation: A workflow posts to an internal endpoint that kicks off a script, automating a step Harmony does not cover natively.

FAQ

Custom App is how you connect Harmony to a tool that has no prebuilt integration, by pushing your own payload to an endpoint you control. Not every system in your stack has a connector, and internal tools almost never do.