Integration Directory

Custom App

Custom Push is a flexible notification and data-delivery mechanism that lets you send custom payloads to any endpoint or webhook of your choice. Integrating Custom Push with Harmony allows you to broadcast real-time IT event data, alerts, and ticket updates to virtually any internal or third-party system. This ensures your teams and tools stay synchronized without being limited to pre-built connectors.

Capabilities

  • Custom Payload Delivery: Send tailored JSON or form-encoded data from Harmony events to any external endpoint or service.
  • Real-Time Event Triggers: Automatically push notifications when incidents, changes, or ticket updates occur within Harmony.
  • Flexible Endpoint Configuration: Define and manage multiple target URLs with custom headers and authentication to fit your unique infrastructure needs.

What Harmony does with Custom App

Not every system in your stack has a connector, and internal tools almost never do. Custom App lets Harmony push events to an endpoint you define, with your own payload and authentication, so a homegrown or niche system can still take part in a Harmony workflow.

Data synced

  • The target endpoints you have configured
  • The Harmony events available to push
  • The payload shape you define for each target
  • Delivery outcome per push, so failures are visible

Actions available

  • Push a custom payload to an endpoint or webhook you configure
  • Trigger a push automatically from a Harmony event
  • Configure multiple targets, each with its own settings and authentication

Real-world use cases

Homegrown system in the loop: An internal tool with no connector receives a payload from Harmony when a request is approved, with no middleware to maintain.

Niche vendor tool: A specialist system used by one team gets ticket events pushed to its webhook, so that team sees updates where they already work.

Custom automation: A workflow posts to an internal endpoint that kicks off a script, automating a step Harmony does not cover natively.

FAQ

Custom App is how you connect Harmony to a tool that has no prebuilt integration, by pushing your own payload to an endpoint you control. Not every system in your stack has a connector, and internal tools almost never do.