SolarWinds Service Desk is an ITSM solution built on ITIL best practices, providing incident management, asset tracking, and service catalog capabilities. Connecting to Harmony enables AI-enhanced ticket resolution while maintaining SolarWinds records for compliance and reporting.

Capabilities

• Ticket Synchronization: Bidirectional sync between SolarWinds and Harmony
• AI-Powered Resolution: Autonomous resolution with SolarWinds record keeping
• SLA Maintenance: Preserve SLA compliance across platforms