RingCentral
Cloud-based communication platform that unifies phone calls, video meetings, messaging, and fax into a single business application.
RingCentral is a cloud-based communication platform offering voice, video, messaging, and contact center solutions for businesses of all sizes. Integrating RingCentral with Harmony enables IT teams to automatically convert communication failures, outages, and user-reported issues into actionable service tickets. This connection ensures that call quality problems and system disruptions are tracked, prioritized, and resolved without manual intervention.
Capabilities
- Automated Incident Creation: Converts RingCentral service alerts and user complaints into Harmony incidents instantly.
- Call Quality Monitoring: Surfaces call performance degradation events as trackable issues within Harmony for faster diagnosis.
- Bi-Directional Notifications: Sends Harmony ticket updates and resolution statuses back to RingCentral channels to keep teams informed in real time.
Overview
What Harmony does with RingCentral
Harmony connects with RingCentral to bring unified communications management directly into Slack and Microsoft Teams, so employees and IT staff can handle phone, messaging, and meeting needs without switching contexts. When someone loses access to a line, needs a new extension, or reports a call quality issue, Harmony can act on their behalf inside RingCentral instantly. IT teams get a single conversational interface to manage communication assets across the organisation, while employees get fast, self-service answers to everyday telephony questions. The integration keeps Harmony's service workflows in sync with the live state of your RingCentral environment.
Data synced
- User extensions and direct dial numbers
- Call log records and call quality metrics
- User voicemail and fax status
- Messaging and SMS account settings
Actions available
- Provision or reassign a user extension
- Reset a user's RingCentral password or PIN
- Update call forwarding and voicemail settings for a user
Use cases
Real-world use cases
New hire phone setup
When a manager submits an onboarding request in Slack, Harmony automatically provisions a RingCentral extension and direct number for the new employee before their first day.
Lost device, line suspended fast
An employee messages Harmony in Slack to report a lost work phone, and Harmony immediately disables the associated RingCentral line to prevent unauthorised calls.
Call forwarding on the fly
A travelling sales rep asks Harmony in Slack to forward their desk extension to their mobile number, and Harmony updates the RingCentral setting in seconds without involving IT.
Related integrations
Related integrations
FAQ
RingCentral is a cloud-based business communications platform used by organisations of all sizes to unify phone calls, video meetings, SMS, and fax in one application. Connecting RingCentral gives Harmony real-time visibility into user extensions, call activity, and messaging settings so it can resolve communication service requests conversationally.
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