AI AGENT BUILDER
AI Agent Builder
Turn business processes into AI agents in minutes. Connect enterprise systems, define guardrails, and deploy autonomous agents across every employee channel, no code required.
How the AI Agent Builder helps your teams
Enterprise workflow agents: build specialized agents for every department, from IT support, access approval, and knowledge assistance to finance requests and procurement
Cross-system agents: orchestrate actions across ITSM, HRIS, identity providers, SaaS applications, databases, and internal tools
Autonomous execution: build agents that plan, reason, and execute multi-step workflows, not just answer questions
Enterprise integrations: connect agents to any API, MCP server, webhook, database, SaaS application, or custom action
Controlled rollout: test new agent capabilities with specific teams before company-wide deployment
Human escalation: seamlessly hand off conversations or actions to people when needed
From process to production agent in minutes
No Code
Simple building experience: business teams build and iterate on AI agents without engineering
Deploy Everywhere
Build once, deploy everywhere: agents work across every communication tool, or autonomously in the background
Shared Memory
Shared enterprise memory: every agent operates with a consistent understanding of your organization’s knowledge, policies, and context
Guardrails Built In
Enterprise-grade guardrails: every agent inherits your approval policies, access controls, and audit requirements
Live In Minutes
Production-ready in minutes: from first build to production
Powerful capabilities built for enterprise IT
- Intent-driven LLM builder: describe the agent in natural language
- Enterprise knowledge grounding: combine documentation, APIs, databases, SaaS apps, and MCP servers into a single reasoning layer
- Guardrail configuration: define permissions, escalation rules, approval policies, and operational boundaries
- Template library: pre-built agents for common use cases across departments
- Testing sandbox and simulations: run simulated conversations before going live
- Agent analytics: measure usage, success rates, resolution rates, and business impact
- Versioning and rollback: safely iterate on agents with version control and one-click rollback
FAQ
Harmony’s AI Agent Builder lets IT teams build, configure, and deploy autonomous AI agents and custom workflow automations without writing code, in natural language, combining a library of pre-built agents for common IT use cases with a visual workflow builder for any connected system.