A CMDB kept current by sync, not by hand

Every person, device, application, ticket and service on one relationship map, filled from the systems already watching your environment.
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Harmony CMDB relationship map linking an employee to their laptops, monitors and peripherals, applications, manager and tickets

OVERVIEW

What is a CMDB?

A configuration management database (CMDB) records the things IT supports and how they relate: which devices a person holds, which applications they use, which services depend on what, and which tickets touch each one. Most CMDBs fail on upkeep. Reconciled by hand each quarter, they are out of date before anyone reads them. What is a CMDB? covers the concept in depth.

Harmony fills its CMDB from sync instead. Devices come from MDM, security status from EDR, people and departments from the identity provider and HRIS, network gear from Cisco Meraki and Juniper Mist, and peripherals from discovery on the endpoint. When a device appears in both a manual import and an MDM, the MDM record wins.

The relationship map links requests, agents, assets, applications, contracts, people and services. Start from anyone or anything: an employee shows their laptops, monitors and peripherals, their applications, their manager and the tickets they raised.

CAPABILITIES

A CMDB your service desk can rely on

Relationship map

Requests, agents, assets, applications, contracts, people and services, linked and explorable from any starting point.

Business services

Define services and link the applications behind them.

Synced configuration items

Model, serial, OS, CPU, storage, battery health, disk encryption, MDM and compliance status, EDR status and last seen for every device.

People context

Each asset joined to its holder and their department, with the former assignee kept when it changes hands.

Parent and child assets

Peripherals linked to the device they connect to, inheriting its owner.

Activity log

Every change recorded with its source: a user action, system event, MDM sync, automation or discovery.

Source precedence

MDM data supersedes manually imported records, so an import never overwrites what a device reports about itself.

CSV import

Up to 1,000 rows per file for assets no connected system reports.

HOW IT WORKS

How the CMDB stays current

Trigger

A device enrolls or changes hands, an EDR agent goes missing, or an employee joins, moves or leaves.

  1. 1

    Connect the sources

    MDM, EDR, identity, HR and network systems sync into Harmony, so nothing is typed in by hand.

  2. 2

    Link the records

    Assets join to people, people to applications and tickets, and applications to services and contracts.

  3. 3

    Keep it current

    Every sync updates the record and writes the change, with its source, to the activity log.

  4. 4

    Act on gaps

    Agents find unassigned devices, employees without a device, missing EDR and unencrypted disks, and open the work before anyone files a ticket.

Outcome

A CMDB that is rebuilt from source all the time, so the agents and the team can trust it.

Customer proof

Mammoth Brands answers device questions without the device

Because the CMDB pulls from Intune, Kandji, CrowdStrike and Microsoft Entra ID, the agent answers questions the Mammoth Brands team previously couldn't answer without the machine in hand. Marce Ayala's advice to IT leaders: insist on a CMDB that works out of the box and integrates with the major platforms - IdP, MDM, EDR.

“The bot was able to step in and say, hey, I see that your battery actually needs to be replaced. And that's information that we wouldn't have unless we actually got the machine, ran a diagnostic, took a look at it.”
Marce AyalaSenior Manager, IT Infrastructure, Mammoth BrandsRead the Mammoth Brands story

RELATED AGENTS

Agents that close the gaps the CMDB finds

All agents
ITUnassigned AssetsIdentifies active devices with no assigned owner, closing accountability gaps and keeping the asset register reliable.ITEmployees with No Assigned AssetsFlags active employees with no assigned equipment to catch missing records, undelivered hardware, or gaps in the onboarding process.ITAsset Activity DetectionIdentifies managed assets that haven't reported activity within a configurable period, surfacing lost, stolen, or no-longer-used devices.SecurityEDR Status DiscoveryMaintains endpoint protection coverage by continuously detecting agent issues such as inactive installs, outdated versions, stale scans, or active threats.SecurityUnencrypted AssetsAutomated detection of devices without full-disk encryption with compliance enforcement workflows.ITAsset Ownership ConfirmationAsks employees to confirm the devices assigned to them, chases the ones who do not reply, and reports every acknowledgement, rejection, and silence back to IT.

RELATED INTEGRATIONS

Configuration data from every system that has it

MDM

Jamf Pro, Microsoft Intune, Kandji, JumpCloud, NinjaOne, Addigy

EDR

CrowdStrike, SentinelOne, Microsoft Defender for Endpoint

Identity and HR

Okta, Microsoft Entra ID, HiBob, Workday

Network

Cisco Meraki, Juniper Mist

FAQ

Software that records the configuration items IT supports, such as devices, applications, services and people, and how they relate, so incidents, changes and requests start from an accurate picture.

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CMDB Software That Stays Current | Harmony