Device lifecycle management from purchase to retirement
OVERVIEW
What is device lifecycle management?
Device lifecycle management, also called hardware asset management, is tracking each device from the day it is bought to the day it is retired: who has it, what state it is in, when its warranty ends and when it is due for replacement. The dates matter most, and they are the first thing a spreadsheet gets wrong.
In Harmony every asset moves through In stock, Reserved, Active, In repair, EOL planned, EOL grace period, EOL reached and Retired. End-of-life policies are set per asset type and vendor: a lifespan in months, how early to warn, and a grace period. Notifications go to Slack, Microsoft Teams or email as a device reaches each stage.
Purchase details travel with the device: order number, price, supplier, warranty type and warranty end date, with Apple Business Manager supplying purchase and warranty data for Apple devices. A retired device keeps its reason, whether it was disposed of, sold, given away, broken or stolen.
CAPABILITIES
Every device, every stage, on schedule
Lifecycle states
In stock, Reserved, Active, In repair, EOL planned, EOL grace period, EOL reached and Retired, filterable across the whole fleet.
End-of-life policies
A lifespan of 1 to 120 months per asset type and vendor, a warning threshold and a grace period of up to 12 months.
Lifecycle alerts
EOL planned, EOL reached and grace period expired events sent to Slack, Microsoft Teams or email.
Purchase and warranty
Order number, price, supplier, warranty type and warranty end date, filled from Apple Business Manager where it applies.
Stock levels
Low-stock alerts at a threshold you set, by vendor and warehouse.
Employee buyouts
Purchase policies with straight-line depreciation, tiered or percentage pricing, and a minimum device age and employee tenure.
Asset tags
A QR code for every asset that opens its record, ready to print and attach.
Retirement reasons
Disposed, sold, given away, broken, stolen or other, kept on the record after a device leaves the fleet.
HOW IT WORKS
How device lifecycle management works
A device is bought, assigned, breaks, ages out or comes back from a departing employee.
- 1
Sync the fleet
Devices arrive from Jamf, Microsoft Intune, Kandji, JumpCloud, NinjaOne or Addigy, with purchase and warranty data from Apple Business Manager.
- 2
Set the policy
An end-of-life policy per asset type and vendor sets each device's planned end-of-life date and grace period.
- 3
Get warned early
Notifications fire when a device is EOL planned, when it reaches end of life and when its grace period runs out.
- 4
Reassign, refresh or retire
Agents confirm ownership, handle employee purchase requests and find unassigned devices, and a retired record keeps its reason.
Refresh cycles planned from data, and no laptop forgotten in a drawer.
Mammoth Brands checks upgrade eligibility in one step
When someone at Mammoth Brands says their laptop is three years old, Harmony checks the refresh policy and the purchase date, confirms eligibility and opens a scheduling ticket. That used to mean looking up a purchase date in one system and a start date in another. The same context gives the team the assets approaching end of life, over a hundred of them in one pass.
“We tried other AI products and the thing that we found is that we had to kind of go in and build, whereas with Harmony, a lot of it came out of the box. So our time to deploy was a lot faster.”
RELATED INTEGRATIONS
Lifecycle data from MDM, Apple and your suppliers
Purchase and warranty
FAQ
Tracking each device from purchase to retirement: who holds it, what state it is in, when its warranty ends and when it is due for replacement. It is also called hardware asset lifecycle management.
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