Identity

Unlock User Account

Restores access for locked-out users across all integrated identity providers through a single verified, automated flow

  • Triggered when a user requests their account to be unlocked
  • Verifies the requester's identity through a secure authentication step
  • Checks for active security flags or suspicious activity on the account
  • Unlocks the account across the configured identity systems
  • Confirms restored access with the user through their preferred communication channel
  • Updates the ticket with the full outcome for audit and traceability

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