Identity
Unlock User Account
Restores access for locked-out users across all integrated identity providers through a single verified, automated flow
- Triggered when a user requests their account to be unlocked
- Verifies the requester's identity through a secure authentication step
- Checks for active security flags or suspicious activity on the account
- Unlocks the account across the configured identity systems
- Confirms restored access with the user through their preferred communication channel
- Updates the ticket with the full outcome for audit and traceability
