MDM

Device Recovery

Automated device recovery with identity verification and recovery key delivery.

Request made by user
Request made by user
Verify User Identity
Retrieve Recovery Key
Send Message via DM
Update Ticket
  • Triggered when a user requests device recovery
  • Verifies user identity via OTP or Okta Verify push notification
  • Retrieves device recovery key from MDM integration
  • Sends message with recovery key via Slack or Teams
  • Updates the ticket with status and outcome

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