Knowledge Base

Automated Knowledge Base Generation

Automatically identifies knowledge gaps from resolved tickets and generates draft KB articles for review.

  • Continuously monitors resolved tickets for recurring issues with no existing KB coverage
  • Detects outdated articles where documented steps no longer match current behavior
  • Identifies the highest-impact gaps based on ticket volume and recurrence
  • Drafts new knowledge articles and routes them for human review
  • Flags existing articles with inaccurate or stale information
  • Suggests improvements to article structure, clarity, and searchability
  • Captures resolution patterns from top-performing agents to inform new content
  • Tracks article performance to surface what's working and what needs refinement
  • Publishes approved updates to the KB and notifies the team

Meet more Agents

Unauthorized Applications Detection

Highlights applications with low or no usage so IT can reclaim licenses, reduce SaaS spend, and shrink the application attack surface

Software Management

Employee Referral

Captures employee referrals and creates them directly as applications in the ATS, removing manual handoffs between employees and recruiting.

Employee Lifecycle

Employee Asset Purchase

Automated employee asset purchase program with eligibility checks, depreciation-based pricing, legal consent, and sequential approvals.

Asset Management

GitHub Access Management

Governs how users are added to, removed from, or have their permissions changed across GitHub repositories and teams, with approval workflows and automatic permission provisioning.

Software Management

Slack & Teams Operations

Manage Slack and Teams channels and membership, create, archive, and add members, with automated approval routing.

Collaboration

PTO Request

Provides a single, structured flow for submitting, approving, and tracking paid time off - improving visibility for employees, managers, and HR.

Employee Lifecycle

Unused Application Discovery

Surfaces applications with low or no usage so IT can reclaim licenses and reduce SaaS spend.

Software Management

Unencrypted Assets

Automated detection of devices without full-disk encryption with compliance enforcement workflows.

Hardware Management

Inactive Employees

Detects inactive employee accounts and drives remediation through automated suspension and manager notification

Identity

Unassigned Assets

Identifies active devices with no assigned owner, closing accountability gaps and keeping the asset register reliable.

Asset Management

Employees with No Assigned Assets

Flags active employees with no assigned equipment to catch missing records, undelivered hardware, or gaps in the onboarding process.

Asset Management

Employee Offboarding

Comprehensive offboarding orchestration with full system access cleanup and asset recovery coordination.

Employee Lifecycle