IT Service Management

Manual Ticket Approval

Structured approval routing for service desk tickets requiring human review and authorization.

Request made by user

Send Approval Request

Update Ticket

Triggered when a ticket is flagged as requiring approval
Routes the request to designated approvers based on category and priority
Sends approval request with full ticket context
Supports multi-level approval chains with configurable timeouts
Escalates to fallback approvers if no response within deadline
Updates the ticket with the approval decision and outcome

Meet more Agents

Knowledge Base Auto-Generation

Automatically identifies knowledge gaps from resolved tickets and generates draft KB articles for review.

Knowledge Base

Unauthorized Applications Monitoring

Periodically scans the IdP for unapproved applications, generates a CSV report, and creates an IT ticket for admin review.

Software & SaaS

Employee Referral

Employees refer candidates to open positions via chat — the agent collects details, creates an ATS application, and notifies HR.

HRIS

Employee Computer Purchase

Automated employee laptop purchase program with eligibility checks, depreciation-based pricing, legal consent, and sequential approvals.

Asset Management

GitHub Access Management

Manage GitHub repository and team access with approval workflows and automatic permission provisioning.

Software & SaaS

Slack & Teams Operations

Manage Slack and Teams channels and membership — create, archive, set visibility, and add members — with automated approval routing.

Collaboration

PTO Request

Employee-initiated vacation and leave requests with manager approval, HRIS sync, and calendar invite creation.

HRIS

Unused Application Monitoring

Continuous monitoring of application usage to identify underutilized licenses and optimize SaaS spend.

Software & SaaS

Device Health Check: Unencrypted Assets

Automated detection of devices without full-disk encryption with compliance enforcement workflows.

MDM

Inactive Employees

Detection and remediation of inactive employee accounts with automated suspension and manager notification.

HRIS

Unassigned Assets

Automated detection and lifecycle management of company-owned assets with no employee assigned, with CSV reporting, IT ticket creation, and auto-resolution.

Asset Management

Employees with No Assigned Assets

Periodic detection of employees without assigned hardware, triggering asset assignment workflows.

Asset Management