Identity Provider

Password Reset Request

Automated password reset request with identity verification and temporary password delivery.

Request made by user
Request made by user
Verify User Identity
Send Approval Request
Reset Password
Terminate User Sessions
Send Message via DM
Update Ticket
  • Triggered when a user requests an IdP password reset
  • Verifies user identity via OTP or Okta Verify push notification
  • Resets user's password to a temporary password in their identity provider
  • Generates a secure temporary password and requires the user to change it at next login
  • Terminates all active sessions for the user across configured identity providers
  • Sends message with temporary password via Slack or Teams
  • Updates the ticket with status and outcome

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