Identity
Password Reset Request
Automated password reset request with identity verification and temporary password delivery.
- Triggered when a user requests a password reset
- Verifies the requester's identity through a secure authentication step
- Resets the user's password in the identity provider with a secure temporary credential
- Requires the user to set a new password at next login
- Terminates active sessions to immediately cut off access from the previous credentials
- Delivers the temporary password to the user through their preferred communication channel
- Updates the ticket with the full outcome for audit and traceability