Identity

Password Reset Request

Automated password reset request with identity verification and temporary password delivery.

  • Triggered when a user requests a password reset
  • Verifies the requester's identity through a secure authentication step
  • Resets the user's password in the identity provider with a secure temporary credential
  • Requires the user to set a new password at next login
  • Terminates active sessions to immediately cut off access from the previous credentials
  • Delivers the temporary password to the user through their preferred communication channel
  • Updates the ticket with the full outcome for audit and traceability

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