Asset & SaaS Management

You cannot automate service management on top of an inventory nobody trusts. This category covers the record of what the company owns and who can use it: devices, licences, SaaS subscriptions, and the access that comes attached to all three.

The posts here deal with the practical failures — SaaS bought on a credit card and discovered at renewal, licences paid for by people who left last quarter, a CMDB that was accurate the day it was imported, access that accumulates because revoking it is nobody's job. They also cover what changes when an AI agent can read the inventory: access requests that check entitlement instead of asking a human to guess, offboarding that closes every account rather than the ones on the checklist, and spend questions answered from data rather than a spreadsheet. For IT, procurement and security teams who share the same inventory and disagree about it.