IT Automation

Most IT teams do not have an automation problem, they have a repetition problem: the same twenty request types, arriving forever, each one a handful of clicks across four systems. This category is about closing that loop end to end - not deflecting the request, completing it.

The posts here cover which tickets to automate first and in what order, what it takes to provision and deprovision access safely, how onboarding and offboarding fan out across HRIS, identity, device management and payroll, and why workflow builders so often create more work than they remove. There is also a strand on measurement: cycle time, touches per request, auto-resolution rate and the cost of manual work that never shows up on a budget line. Written for the people who own the runbooks, with enough detail to act on rather than a maturity model.