Integration Directory
SaaS Application

Zoom (Server-to-Server)

Zoom is a leading video communications platform that enables teams to meet, collaborate, and communicate through video conferencing, chat, and webinars. Integrating Zoom with Harmony allows IT teams to automate user provisioning, monitor account activity, and manage licenses directly from their service management workflows. This connection reduces manual overhead and ensures Zoom environments stay secure and properly governed.

Capabilities

  • User Lifecycle Management: Automatically provision, update, and deprovision Zoom users in response to onboarding and offboarding events in Harmony.
  • License Optimization: Monitor and reassign Zoom licenses based on usage data to reduce costs and ensure efficient allocation.
  • Activity Monitoring: Collect and surface Zoom account and meeting activity logs within Harmony for auditing and compliance purposes.

What Harmony does with Zoom (Server-to-Server)

Harmony connects to Zoom using server-to-server OAuth so it can manage meetings and user accounts directly from Slack or Microsoft Teams without requiring individual employees to authenticate. When a new hire needs a Zoom license or a team needs a meeting link spun up instantly, Harmony handles the request end-to-end through a conversational workflow. This tight integration means IT teams spend less time logging into admin consoles and employees get what they need without leaving their collaboration hub.

Data synced

  • Licensed user accounts and their assigned plan types
  • Scheduled meeting details including host, time, and join URLs
  • Webinar registrations and attendee records
  • User group and role assignments within the Zoom account

Actions available

  • Provision or deprovision a Zoom user license when an employee joins or leaves
  • Create and schedule a Zoom meeting on behalf of a requester
  • Update a user's role or group membership in the Zoom account

Real-world use cases

Instant meeting for urgent incidents: When a P1 incident is raised in Slack, Harmony automatically creates a Zoom bridge and posts the join link directly into the incident channel so the response team can jump in without delay.

Day-one video access: As soon as an onboarding ticket is approved, Harmony provisions a Zoom license for the new hire and sends them the account details in Slack before their first day begins.

Offboarding a departing employee: An IT admin submits a termination request in Slack and Harmony immediately revokes the departing employee's Zoom license, freeing the seat for reassignment without any manual console work.

FAQ

Zoom is a cloud-based video conferencing platform used by teams of all sizes to host meetings, webinars, and virtual collaboration sessions across desktop and mobile devices. Connecting Zoom gives Harmony the ability to read account and meeting data, provision users, and take action inside Zoom on behalf of IT and operations teams.