Integration Directory
HR

SAP SuccessFactors (On-Premises)

SAP SuccessFactors (On-Premises) is an enterprise HR management system that handles employee lifecycle data, organizational structures, and workforce records within your own infrastructure. Connecting it to Harmony via a secure Cloudflare tunnel lets IT teams automatically act on HR events — such as onboarding, role changes, and offboarding — without exposing internal systems to the public internet. This keeps employee data in sync across your IT environment while maintaining strict security and compliance boundaries.

Capabilities

  • Automated Onboarding Workflows: Trigger IT provisioning tasks and service requests automatically when new employees are added in SuccessFactors.
  • Role Change Sync: Detect job or department changes and update user access permissions and asset assignments across connected systems in real time.
  • Secure Offboarding: Initiate deprovisioning workflows and access revocation instantly when an employee termination is recorded in SuccessFactors.

What Harmony does with SAP SuccessFactors (On-Premises)

Harmony connects to your on-premises SAP SuccessFactors instance through a secure Cloudflare tunnel, bridging your internal HR system with the conversational workflows your employees already use in Slack and Microsoft Teams. When someone needs to look up a policy, check their leave balance, or trigger an onboarding task, Harmony pulls live data directly from SuccessFactors without requiring that data to leave your network boundary. This means HR teams spend less time fielding repetitive questions and employees get accurate, real-time answers wherever they work.

Data synced

  • Employee profile and job details
  • Leave and absence balances
  • Organizational hierarchy and reporting lines
  • Onboarding task and workflow status

Actions available

  • Look up an employee's current leave balance and respond directly in Slack
  • Trigger an onboarding workflow step for a new hire in SuccessFactors
  • Retrieve and surface org chart information in response to a Teams message

Real-world use cases

New hire day-one setup: When a new employee messages Harmony in Slack on their first day, it checks SuccessFactors for incomplete onboarding tasks and walks the employee through each one without involving an HR coordinator.

Leave balance on demand: An employee asks Harmony in Microsoft Teams how many vacation days they have left, and Harmony queries the on-premises SuccessFactors instance through the Cloudflare tunnel and replies with a precise balance in seconds.

Manager org lookup: A helpdesk agent asks Harmony to confirm who a user reports to before escalating an access request, and Harmony pulls the live reporting line from SuccessFactors and includes it in the ticket context.

FAQ

SAP SuccessFactors is an enterprise human capital management suite used by HR teams to manage employee records, workforce planning, time tracking, and core HR processes. Connecting SAP SuccessFactors gives Harmony secure, real-time access to authoritative HR data inside your private network so it can resolve employee requests with verified, up-to-date information.